Tech Forum

Zoom webinar and YouTube live "Unlisted" events are very similar if things like chat are disabled. They both require the viewer to have received the viewing link in order to watch the event. I don't think marking a meeting as "Public" on YouTube is bad, the benefit is it is searc...

On more careful reading of the Release Notes, it says, "There is no change to auto-config functionality. Registered devices currently using auto-config can continue using it." And later it says, Registered devices will automatically be upgraded to an Encoder URL." This tells me I do ...

chapmanjec - noon was when we were pushing the new code. Please try again and DM me if you continue to experience problems. At this point everything appears to be working as expected.

You can continue to have meetings overlap if desired by assigning a different registered encoder or by selecting encoder type "Other". The overlap issue is specific to events using the same registered encoder. Overlap wasn't as big of an issue when the RTMP information changed for every ev...

The Church webcast system does not have a cap at 500 in any region. We run events ever week in various regions with more than 500 without any problems. Please DM message me if you want to talk more about this or have more details you can provide about the experience you had.

All, Please only use the meet.churchofjesuschrist.org portal to activate and delete accounts. All other account management activities should be done directly with Zoom. Do not delete an account and create a new one to change the assigned email address. More information can be found at.... - Change a...

This has been escalated to the developer to make sure there aren't problems. I am aware the portal has been down on two separate occasions for extended periods, once this past Sunday and once earlier today. If you attempted to access the site on those days I'd recommend trying it again since it is w...

All, Please be aware single sign-on with Gmail, Facebook, etc. is not supported with the Church Zoom accounts. If you have transferred an account that is setup with single sign-on you may not be able to access the account. If you are unable to log into your Church account because of this, you will n...

All, We continue to work with Zoom on an automated solution to transfer accounts that have failed to transfer through the meet portal. In the meantime, we have identified an alternative method for getting these transferred. If you still have an account that could not be transferred through the porta...

All, We continue to work with Zoom on an automated solution to transfer accounts that have failed to transfer through the meet portal. In the meantime, we have identified an alternative method for getting these transferred. If you still have an account that could not be transferred through the porta...