The Church of Jesus Christ of Latter-day Saints

Great questions. If the information provided in the evaluation guide is insufficient, please complete the "Request for Assistance" form. Someone from the team will reach out to work through your specific needs. As mentioned by ClawsonDL, some locations may be granted approval to continue w...

We use the satellite for receiving church broadcasts in Chuukese (Channel - 114) because we can't get that over the internet. How can we get unsupported languages over the internet? Will they be added? Please complete the "Request for Assistance" form with your concern so it can be tracke...

Several quick points of clarification. Most of these have been resolved but want to make sure.... - The removal of satellite message sent out last week is for US and Canada only right now. - Many already stream broadcasts in their buildings using laptops, Roku, AppleTV, Android TV, etc. They can con...

The following message was posted in the webcast event manager portal regarding a recent update to the system: The webcast system now supports encode rates up to 4.5Mbps by default. There is no need to enable the high bandwidth encode toggle for Zoom meetings or other high bandwidth events. IMPORTANT...

It was related. The media server heartbeats were also impacted so they showed on the portal as having an issue but were fine.

We saw a huge increase (double) in the number of viewing player connections this past weekend. The system did scale as expected, but additional resources do take a few minutes to come online, so some viewers experienced delayed access to their broadcast and/or received a timeout message. We will for...

The official message from the Church sent out by the Brethren several weeks ago was that local units should use reputable streaming platforms that are low/no cost and they feel comfortable with. Options listed in this communication included the Church webcast system, YouTube Live, and Facebook. Ther...

An update was pushed to the Church's webcast system October 27, 2020. This update includes the following: - Weekly Recurring Event Scheduling IMPORTANT: The RTMP URL and stream key will continue to change after every event, including events that are set to recur. We are working on a static encoder R...

The ability to schedule a weekly recurring event will be deployed tomorrow. Unfortunately, every event will still have a unique RTMP stream for the encoder. We are working on a static RTMP stream that is assigned to an encoder/location and hope to deploy this in several weeks.

Can you direct message me your stake name so I can have the team look at the event logs. If you had several events in your stake, also provide the times or event names for those events that had problems. I am not aware of a widespread issue, but having all the media servers flashing red is concernin...