Search found 73 matches

by bartj
Tue Nov 17, 2020 8:39 am
Forum: Satellite
Topic: Satellite dish removal
Replies: 13
Views: 361

Re: Satellite dish removal

Great questions. If the information provided in the evaluation guide is insufficient, please complete the "Request for Assistance" form. Someone from the team will reach out to work through your specific needs. As mentioned by ClawsonDL, some locations may be granted approval to continue w...
by bartj
Tue Nov 17, 2020 8:31 am
Forum: Satellite
Topic: Unsupported languages
Replies: 3
Views: 112

Re: Unsupported languages

We use the satellite for receiving church broadcasts in Chuukese (Channel - 114) because we can't get that over the internet. How can we get unsupported languages over the internet? Will they be added? Please complete the "Request for Assistance" form with your concern so it can be tracke...
by bartj
Mon Nov 16, 2020 12:23 pm
Forum: Satellite
Topic: Dish Removal and streaming device question
Replies: 15
Views: 271

Re: Dish Removal and streaming device question

Several quick points of clarification. Most of these have been resolved but want to make sure.... - The removal of satellite message sent out last week is for US and Canada only right now. - Many already stream broadcasts in their buildings using laptops, Roku, AppleTV, Android TV, etc. They can con...
by bartj
Tue Nov 10, 2020 1:58 pm
Forum: Non-Interactive Webcasting
Topic: Church Webcast - High Bandwidth Encode
Replies: 1
Views: 56

Church Webcast - High Bandwidth Encode

The following message was posted in the webcast event manager portal regarding a recent update to the system: The webcast system now supports encode rates up to 4.5Mbps by default. There is no need to enable the high bandwidth encode toggle for Zoom meetings or other high bandwidth events. IMPORTANT...
by bartj
Tue Nov 10, 2020 12:45 pm
Forum: Non-Interactive Webcasting
Topic: November 8 - Church Webcast System Slow Connection Times
Replies: 2
Views: 78

Re: November 8 - Church Webcast System Slow Connection Times

It was related. The media server heartbeats were also impacted so they showed on the portal as having an issue but were fine.
by bartj
Mon Nov 09, 2020 10:18 am
Forum: Non-Interactive Webcasting
Topic: November 8 - Church Webcast System Slow Connection Times
Replies: 2
Views: 78

November 8 - Church Webcast System Slow Connection Times

We saw a huge increase (double) in the number of viewing player connections this past weekend. The system did scale as expected, but additional resources do take a few minutes to come online, so some viewers experienced delayed access to their broadcast and/or received a timeout message. We will for...
by bartj
Mon Nov 02, 2020 4:27 pm
Forum: Non-Interactive Webcasting
Topic: Overload to webcasting system
Replies: 4
Views: 171

Re: Overload to webcasting system

The official message from the Church sent out by the Brethren several weeks ago was that local units should use reputable streaming platforms that are low/no cost and they feel comfortable with. Options listed in this communication included the Church webcast system, YouTube Live, and Facebook. Ther...
by bartj
Tue Oct 27, 2020 9:53 am
Forum: Non-Interactive Webcasting
Topic: Church Webcast - Weekly Recurring Event & Other Updates
Replies: 32
Views: 1725

Church Webcast - Weekly Recurring Event & Other Updates

An update was pushed to the Church's webcast system October 27, 2020. This update includes the following: - Weekly Recurring Event Scheduling IMPORTANT: The RTMP URL and stream key will continue to change after every event, including events that are set to recur. We are working on a static encoder R...
by bartj
Mon Oct 26, 2020 2:48 pm
Forum: Non-Interactive Webcasting
Topic: Recurring events with Church Webcast scheduler
Replies: 19
Views: 705

Re: Recurring events with Church Webcast scheduler

The ability to schedule a weekly recurring event will be deployed tomorrow. Unfortunately, every event will still have a unique RTMP stream for the encoder. We are working on a static RTMP stream that is assigned to an encoder/location and hope to deploy this in several weeks.
by bartj
Mon Oct 26, 2020 2:43 pm
Forum: Non-Interactive Webcasting
Topic: Glitchy webcasts
Replies: 9
Views: 218

Re: Glitchy webcasts

Can you direct message me your stake name so I can have the team look at the event logs. If you had several events in your stake, also provide the times or event names for those events that had problems. I am not aware of a widespread issue, but having all the media servers flashing red is concernin...

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