Search found 7 matches

by PRSPower
Mon Dec 27, 2010 5:15 pm
Forum: Android Member Tools App
Topic: LDS Tools for Android is on the Market
Replies: 1
Views: 1684

LDS Tools for Android is on the Market

Not sure if anyone else has seen this yet, but today while installing "Gospel Library" on my phone after changing to a new ROM I noticed that "LDS Tools" was available on the Android Market. I installed it and it seems to be working great. I also have the commercial, paid app &qu...
by PRSPower
Fri Dec 17, 2010 5:43 pm
Forum: Non-Interactive Webcasting
Topic: Configuration for using Sorenson videophone
Replies: 4
Views: 2282

Steve, The last company I worked for had several deaf employees and we had six Sorensen video phone units in three different locations. While it is possible to get these things to work behind a NAT/Firewall, it is a real pain. I would guess that the pain would increase exponentially not having acces...
by PRSPower
Fri Dec 17, 2010 5:14 pm
Forum: General Clerk Discussions
Topic: Local Unit Support Hours
Replies: 21
Views: 4788

I hope my sarcasm sensor did not just give me a false possitive. I fully realise that you do not have to be at the computer to get security reset for a unit. If I had called ahead and got the security reset, then went to work on the computer tonight, and something went wrong or the security reset so...
by PRSPower
Fri Dec 17, 2010 4:13 pm
Forum: General Clerk Discussions
Topic: Local Unit Support Hours
Replies: 21
Views: 4788

We just recieved another new computer in our stake. I had to take half a day off work to be able to call durring support hours today. I could not do this on Tuesday or Wednesday night because the ward needed the computer for tithing settlement. After thirty mintues of time on-hold, the support rep h...
by PRSPower
Mon Dec 06, 2010 3:49 pm
Forum: General Clerk Discussions
Topic: Local Unit Support Hours
Replies: 21
Views: 4788

I am simply saying that the hours should be adjusted for call volume. I know for a fact that the church's phone system can produce call reports for the Local Unit Support phone group. You run a report, and you adjust your call center hours to match the needs of the customer. You should not force the...
by PRSPower
Mon Dec 06, 2010 3:00 pm
Forum: General Clerk Discussions
Topic: Local Unit Support Hours
Replies: 21
Views: 4788

A callback system would absolutely be an improvement, but my main point is that Local Unit Support is 100% in the customer service business. When your "customer" is the Stake Technology Clerk, or Ward Clerk, you should adjust your business hours to to fit the needs of your customers. Local...
by PRSPower
Sat Dec 04, 2010 12:30 pm
Forum: General Clerk Discussions
Topic: Local Unit Support Hours
Replies: 21
Views: 4788

Local Unit Support Hours

The Local Unit Support Hours are absolutly ridiculous. When they are able to make sure that computers only break Monday through Friday from 7:30 to 5, and never on a Saturday, then their hours should from 7:30 to 5 Monday through Friday. For the record, I do realize that they have extended hours to ...

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