Search found 18 matches

by landbeck
Sun Jun 09, 2019 8:35 am
Forum: Clerk Computers
Topic: Sophos update failure
Replies: 13
Views: 1806

Re: Sophos update failure

And I wanted to follow up, that I followed my instinct to look for advice here, and think I *may* have found a solution. In another thread, I saw a post that said Sophos was located, "as a separate download in the computer section of the Help Center ." So I went there, and found https://ww...
by landbeck
Sun Jun 09, 2019 4:19 am
Forum: Clerk Computers
Topic: Sophos update failure
Replies: 13
Views: 1806

Re: Sophos update failure

Any other success stories, or a best practice another Clerk has adopted they could share? I've reached out to our Stake Tech Clerk, and haven't heard back. I imagine that tech issues like the one I have having with Sophos are pretty minor on the landscape of the Stake, especially if we have a range ...
by landbeck
Tue May 28, 2019 5:15 am
Forum: Clerk Computers
Topic: Sophos update failure
Replies: 13
Views: 1806

Re: Sophos update failure

Thanks for the reassurance. I knew this forum is user-to-user, but I have had a blizzard of auxiliary questions posed to me about updates and changes to the the LCR and other web capabilities. Given that Windows 7, our operating system, is ending its utility soon, I was just wondering. We will perse...
by landbeck
Sun May 26, 2019 3:25 am
Forum: Clerk Computers
Topic: Sophos update failure
Replies: 13
Views: 1806

Re: Sophos update failure

Due to the following; 1) the complete lack of official response (or even notice of what on earth was occurring) the LAST time this happened, and 2) the fact that it has happened so many times to so many people (given the breadth of other similar items exactly like this one that I am seeing here), an...
by landbeck
Sun May 19, 2019 3:38 am
Forum: Clerk Computers
Topic: Sophos update failure
Replies: 13
Views: 1806

Re: Sophos update failure

The exact same thing is happening again, lo these 11 months later.

I've been getting the error for two weeks in a row now.
by landbeck
Wed Oct 24, 2018 12:13 pm
Forum: Membership Help
Topic: Searching/Updating Member Records
Replies: 4
Views: 591

Re: Searching/Updating Member Records

make sure you are looking at the posting date and not the date the user joined The posts from the first link are all from 2016 The posts from the second link are all from 2018 This is officially to most amusing self-stumble I have made today. Thank you again for the links, and thank you doubly to t...
by landbeck
Wed Oct 24, 2018 11:18 am
Forum: Membership Help
Topic: Searching/Updating Member Records
Replies: 4
Views: 591

Re: Searching/Updating Member Records

There are several existing threads about this that would be worth reading. Here are a couple you can start with: Thank you, and while I appreciate the effort and research finding those threads would have taken, they are both nearly (or actually) a decade old. We have just recently had some records ...
by landbeck
Wed Oct 24, 2018 4:41 am
Forum: Membership Help
Topic: Searching/Updating Member Records
Replies: 4
Views: 591

Searching/Updating Member Records

I'm wondering if it would be worth the cost to spend funds on one of the online services to find out current information on some of the unseen folks on our records. I would love to hear any examples or stories, whether warning about what NOT to do, or anything that anyone has found was a best practi...
by landbeck
Sun Jun 24, 2018 3:06 am
Forum: Clerk Computers
Topic: Sophos update failure
Replies: 13
Views: 1806

Re: Sophos update failure

Dogged determination seems to have won this fight. This morning, clicking the "Update now" option worked. It connected, downloaded an update, and is happy.

No more reminding red exclamation points in the lower right-hand side of the screen. So far!
by landbeck
Fri Jun 15, 2018 2:13 am
Forum: Clerk Computers
Topic: Sophos update failure
Replies: 13
Views: 1806

Re: Sophos update failure

No joy. Unless the servers have remained down all week, or are overloading this morning at 3am Mountain-time, that is not the problem. Still no joy, message is still "Could not contact server" So we are going to just operate with a failing anti-virus program until the computer decides to s...

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