Search found 778 matches

by craiggsmith
Sun Jul 29, 2018 6:59 am
Forum: Clerk Computers
Topic: Stake Account/Password Resets
Replies: 13
Views: 3118

Re: Stake Account/Password Resets

Got the password reset and the stake account fixed as well. I should call and fix the admin account this week too thuogh. Interestingly when I logged in it ran a post install wizard and said I had to call to get the security token reset. Didn't actually have to do that, but this seems like it was a ...
by craiggsmith
Wed Jul 25, 2018 10:37 am
Forum: Clerk Computers
Topic: Stake Account/Password Resets
Replies: 13
Views: 3118

Re: Stake Account/Password Resets

Thanks, I will look into it.
by craiggsmith
Wed Jul 25, 2018 9:57 am
Forum: Clerk Computers
Topic: Stake Account/Password Resets
Replies: 13
Views: 3118

Re: Stake Account/Password Resets

Called support this morning. He said he can't remote in because he didn't have the bigfix software installed. Not sure why he didn't refer me to someone else, but the pw he gave me for the admin account doesn't work anyway, I tired several options. So time for a re-image. Here's what happened accord...
by craiggsmith
Tue Jul 24, 2018 6:36 am
Forum: Clerk Computers
Topic: Stake Account/Password Resets
Replies: 13
Views: 3118

Re: Stake Account/Password Resets

Thanks. I searched through all the menus on the MHTech site and never found that page. I called after hours and the person told me it was 9 am to 6 pm, which I knew wasn't right. They did confirm that it wasn't possible for an update to change the password. Still not sure how the stake account would...
by craiggsmith
Mon Jul 23, 2018 9:42 pm
Forum: Clerk Computers
Topic: Stake Account/Password Resets
Replies: 13
Views: 3118

Re: Stake Account/Password Resets

Anyone know the local unit support hours?
by craiggsmith
Sat Jul 21, 2018 4:49 pm
Forum: Clerk Computers
Topic: Stake Account/Password Resets
Replies: 13
Views: 3118

Stake Account/Password Resets

Another ward can't log in to their computer. They claim it's just since the recent update, but I assume that really had nothing to do with it. I always set up a stake admin account for issues such as this, but it's not letting me do anything, apparently it's not an admin account. Did I somehow not s...
by craiggsmith
Sun Jun 03, 2018 10:44 am
Forum: Satellite
Topic: Youth Broadcast Length
Replies: 2
Views: 944

Youth Broadcast Length

It would be nice if they would publish the length of broadcasts. Sometimes I've seen it but often not. I assume tonight's broadcast will just be an hour?
by craiggsmith
Sat Mar 31, 2018 2:10 pm
Forum: Clerk Computers
Topic: New Lenovo m710q Clerk Computer Provisioning Quirks
Replies: 24
Views: 5263

Re: New Lenovo m710q Clerk Computer Provisioning Quirks

So should we for sure set UAC to the normal (1 down from top) setting? A computer I checked today had it at 1 from the bottom, not sure if that was remotely set or one of the clerks set it.
by craiggsmith
Tue Mar 20, 2018 8:45 pm
Forum: Clerk Computers
Topic: Login help
Replies: 11
Views: 2320

Re: Login help

drepouille wrote:Do you suppose someone misinterpreted the wording of the financial audit, and removed Windows accounts, rather than removing inactive MLS accounts?

Good point, I'll look into that.
by craiggsmith
Mon Mar 19, 2018 9:53 pm
Forum: Clerk Computers
Topic: Login help
Replies: 11
Views: 2320

Re: Login help

Not surprisingly they said the only solution is to re-image it.

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