Search found 60 matches

by LDSAccountTech
Thu Oct 15, 2015 2:40 pm
Forum: Online Donations
Topic: Updating LDS Account Information
Replies: 144
Views: 36436

Re: Updating LDS Account Information

The phone number and email address in Contact Settings for the LDS Account, are for password recovery only. Although the LDS Account primary email and the LDS.ORG (Directory) email are synchronized automatically, the system looks to the LDS Account Primary email for username and password recovery. N...
by LDSAccountTech
Wed Oct 14, 2015 1:02 pm
Forum: Main Church Website
Topic: lds.org not in English Language when I open page up
Replies: 19
Views: 3465

Re: lds.org not in English Language when I open page up

Skinhorse wrote:Still cannot find US in the North American region.


United States is not added in the North American region. The view that the members in the States should use is Worldwide/English. However, after deleting the cache and the cookies, did the page revert back to English?
by LDSAccountTech
Wed Oct 14, 2015 12:57 pm
Forum: Church Account
Topic: Non-member with a calling
Replies: 5
Views: 3144

Re: Non-member with a calling

On my team, we don't work with LCR or MLS, so we are not too familiar of the policies on that sight. It is worth a call to the Local Unit Support team to find out.
by LDSAccountTech
Tue Oct 13, 2015 3:02 pm
Forum: Church Account
Topic: "Session Timed Out" Setting up LDS Account
Replies: 6
Views: 1486

Re: "Session Timed Out" Setting up LDS Account

If you ever get an error creating an account, adding an MRN to an account, or changing a password; Assume the the information was saved. Try logging out, or logging in with the username/password specified, review the profile to see if changes were saved. If an error prevents you from creating an acc...
by LDSAccountTech
Tue Oct 13, 2015 2:55 pm
Forum: Church Account
Topic: Non-member with a calling
Replies: 5
Views: 3144

Re: Non-member with a calling

The Bishop should contact Local Unit Support for help with this type of question.
by LDSAccountTech
Tue Oct 13, 2015 11:55 am
Forum: Church Account
Topic: Password Change Problem
Replies: 4
Views: 1410

Re: Password Change Problem

There are a couple of things to check with accounts when this happens. [list=]First, if the MRN is not associated with the account, then users won't be able to log in to Tools and view ward information (or other sites and see MRN-specific information). If the MRN is associated with the account, then...
by LDSAccountTech
Tue Oct 13, 2015 8:52 am
Forum: Main Church Website
Topic: lds.org not in English Language when I open page up
Replies: 19
Views: 3465

Re: lds.org not in English Language when I open page up

This is was an issues on the church server side. We have since resolved the issue and it should be showing up in English, or you desired language. If your lds.org is still showing in a language other than your own, I suggest that your clear your browsers cache and cookies and it should revert back t...
by LDSAccountTech
Mon Oct 12, 2015 8:46 am
Forum: Church Account
Topic: Reset Password?
Replies: 3
Views: 3538

Re: Reset Password?

I realize that this is an old post, but I would like to shed some light on that e-mail in particular. That e-mail is a legitimate e-mail from an automated system that the LDS account uses. It most likely was a false attempt at recovering a password like lajackson said. The usernames were probably si...
by LDSAccountTech
Mon Oct 12, 2015 8:37 am
Forum: Church Account
Topic: ACCESS DENIED ON EVERYTHING!!
Replies: 11
Views: 1514

Re: ACCESS DENIED ON EVERYTHING!!

Before contacting support at the link listed above. Try going through self support saying that you forgot the username. Then use your membership record number and birthdate to recover it. If the username is different from the one that you normally use, then you have two accounts. You can then finish...
by LDSAccountTech
Fri Oct 09, 2015 9:04 am
Forum: Church Account
Topic: password reset
Replies: 6
Views: 1536

Re: password reset

The password expiration e-mails are sent out 2 weeks before the password expires. It gets sent out to the primary e-mail that is listed on the lds account. If there is no primary e-mail listed, no ticket is sent. That would be the main reason in why your wife would get those e-mails while you have n...

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