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by drepouille
Tue Sep 25, 2012 6:16 pm
Forum: Clerk Computers
Topic: Sophos False Positives 9/19/2012 - Shh/Updater-B
Replies: 38
Views: 8662

The computers that were turned off during the week seemed to be OK on Sunday. The computers that were left on, logged in, and screen-locked were corrupted on Sept 19th by an auto-update. I called the Global Service Center twice on Saturday. They said they were aware of the problem, but did not have ...
by drepouille
Sun Sep 23, 2012 4:42 pm
Forum: Clerk Computers
Topic: Sophos False Positives 9/19/2012 - Shh/Updater-B
Replies: 38
Views: 8662

I checked the three ward clerk computers in my stake center. It looks like the Church may have pushed out a Sophos update via Tivoli to correct the issue. When I logged in, the Sophos update immediately started. The only thing it did NOT fix is the missing copy of inetconn.dll. I copied it from a fu...
by drepouille
Sun Sep 23, 2012 4:08 pm
Forum: Clerk Computers
Topic: Sophos False Positives 9/19/2012 - Shh/Updater-B
Replies: 38
Views: 8662

That fix seemed to work. However, it looks like the Church has shutdown its CID server. Time: 9/23/2012 18:04:23 Message: ERROR: Download of Sophos AutoUpdate failed from server http://ldssr4.ldschurch.org/SophosUpdate/CIDs/S027/SAVSCFXP/ Module: CIDUpdate Process ID: 2796 Thread ID: 2800
by drepouille
Sat Sep 22, 2012 3:46 pm
Forum: Clerk Computers
Topic: Sophos False Positives 9/19/2012 - Shh/Updater-B
Replies: 38
Views: 8662

I remember the good old days when we could download updates for Norton/Symantec Anti-Virus directly from the Symantec web site. Now we are locked into auto-updates from the Church's server.

Dana
by drepouille
Sat Sep 22, 2012 2:18 pm
Forum: Clerk Computers
Topic: Sophos False Positives 9/19/2012 - Shh/Updater-B
Replies: 38
Views: 8662

I thought maybe uninstalling and reinstalling Sophos would fix this. After the reinstall, Sophos seemed to be OK. However, after I did the first "Update now" Sophos immediately quarantined several files, including Sophos AutoUpdater components as well as the Macromedia Flash Player Update service. O...
by drepouille
Sat Sep 22, 2012 11:41 am
Forum: Clerk Computers
Topic: Sophos False Positives 9/19/2012 - Shh/Updater-B
Replies: 38
Views: 8662

I am at the stake center. All the FHC computers are running Sophos 10, and appear to be unaffected by the false positive problem, since they are shutdown when the FHC is closed. The four clerk computers in the stake center are hosed. They are running Sophos 9.5, which detected false positives on 9/1...
by drepouille
Sat Sep 15, 2012 8:50 am
Forum: Clerk Computers
Topic: TEM Installation
Replies: 21
Views: 3042

Yes, I know it is a silent install. However, I can still track the progress of a normal installation by monitoring the system event log and the application event log. I also monitor the contents of the %TEMP% directory as the installation package is extracted, executed, and then deleted. Thanks, Dana
by drepouille
Fri Sep 14, 2012 1:57 pm
Forum: Clerk Computers
Topic: TEM Installation
Replies: 21
Views: 3042

Neither the Global Service Center nor Local Unit Support can help me figure out why TEM will not install on the stake clerk's computer. All they do is refer me to this tech.lds.org forum for help. When I run TEM_MLS.exe, I can see the package get expanded into the %TEMP% directory (C:\DOCUME~1\CLERK...
by drepouille
Sat Sep 08, 2012 9:01 am
Forum: Clerk Computers
Topic: TEM Installation
Replies: 21
Views: 3042

The June 2012 version of TEM was named MLS_TEM.exe. The 6 Sep 2012 version of TEM is named TEM_MLS.exe. Same file size. I just ran it on my stake clerk's computer, and it doesn't look like it worked any better than the June version did. The system log shows that the MSI installer started, but nothin...
by drepouille
Fri Sep 07, 2012 3:00 pm
Forum: Clerk Computers
Topic: TEM Installation
Replies: 21
Views: 3042

On 6 Sep 2012 at 5:48 PM CDT, I received the Technology Specialist Newsletter - September 2012, which instructed me to download TEM onto any admin computer missing it. I found it installed on two of four computers at the stake center. On the two that did not yet have TEM, I downloaded from mls.lds.o...

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