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by jdlessley
Wed Sep 16, 2020 6:50 pm
Forum: Membership Help
Topic: Remove a record
Replies: 7
Views: 366

Re: Remove a record

Speak with the bishop before you do anything. Technically you have no ability of removing her contact information from the Directory or from Member Tools without removing it from her membership record. This is generally not a preferred option as then communication from church headquarters, the stake...
by jdlessley
Wed Sep 16, 2020 3:37 pm
Forum: Other Websites
Topic: Missionary Online Recommendation System loading forever - unavailable?
Replies: 14
Views: 160

Re: Missionary Online Recommendation System loading forever - unavailable?

What is the point of responding if you aren't going to be helpful? There appears to be a misunderstanding as to the purpose and charter of the Tech Forum. The Forum is user-to-user help and support. There is no control about what can be posted other than what is covered in the Code of Conduct and t...
by jdlessley
Wed Sep 16, 2020 12:04 pm
Forum: Clerk Computers
Topic: How to reimage a clerk computer
Replies: 16
Views: 878

Re: How to reimage a clerk computer

All Church-owned desktops ship from the manufacturer with a Microsoft operating system (OS) installed. The only supported OS version is Windows 10 Professional. All clerk computers should have been upgraded to Windows 10 following instructions during the upgrade period. Local Unit Support cannot sup...
by jdlessley
Wed Sep 16, 2020 11:42 am
Forum: Other Websites
Topic: Missionary Online Recommendation System loading forever - unavailable?
Replies: 14
Views: 160

Re: Missionary Online Recommendation System loading forever - unavailable?

The we I was speaking of are those of us who have been around for a while, have technology experience, and have followed the progress of technology in the church. Many of us are now moderators and admins on the Tech Forum. All of us are volunteers with the exception of a few. Some are identified wit...
by jdlessley
Wed Sep 16, 2020 8:56 am
Forum: Other Websites
Topic: Missionary Online Recommendation System loading forever - unavailable?
Replies: 14
Views: 160

Re: Missionary Online Recommendation System loading forever - unavailable?

Thanks for doing some research and troubleshooting. We commonly recommend what you did to others as a solution. And yes, cookies will cause a problem for websites - especially TLS (SSL) encrypted sites. For some reason the church websites are not replacing old cookies on some browsers after an updat...
by jdlessley
Wed Sep 16, 2020 7:04 am
Forum: Online Donations
Topic: Tithing Reversal and Reprocessing
Replies: 2
Views: 111

Re: Tithing Reversal and Reprocessing

A donation is only processed once. After it is rejected, or in this case reversed, it would have to be resubmitted.
by jdlessley
Tue Sep 15, 2020 12:21 pm
Forum: Online Donations
Topic: Paying Tithing thru Bank Transfer
Replies: 6
Views: 422

Re: Paying Tithing thru Bank Transfer

First create the new donations account by clicking the "Add Donation Account" button. Then make it the default account by clicking the "Make this my default" option. Then delete the old bank account by clicking the trashcan icon in the upper right of the account box.
by jdlessley
Fri Sep 11, 2020 6:42 am
Forum: Online Donations
Topic: Pay tithing online
Replies: 131
Views: 248604

Re: Pay tithing online

Follow the instructions in the second post in this thread.
by jdlessley
Fri Sep 11, 2020 3:57 am
Forum: Help with this forum
Topic: Wanna Discuss Something
Replies: 2
Views: 244

Re: Wanna Discuss Something

Take a look at the Code of Conduct and the Terms of Use. Both of those links are found at the bottom of every forum page.
by jdlessley
Wed Sep 09, 2020 7:49 am
Forum: iPhone/iPad Gospel Library
Topic: No Content Error after Updating Gospel Library App on Ipad
Replies: 13
Views: 2098

Re: No Content Error after Updating Gospel Library App on Ipad

Mine is also telling me that I need to connect to internet to load it’s starting content but every other Internet-based application on my iPad is connected to the Internet just fine so it must be something with Aaliyah scriptures. Try the suggestions in sbradshaw's post (9 posts before yours). You ...

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