Search found 190 matches

by skiptaylor
Fri Nov 26, 2010 1:05 pm
Forum: General Discussions
Topic: Open Office still viable?
Replies: 4
Views: 1460

Open Office still viable?

There's an interesting article at InfoWorld about changes Oracle has made to the Open Office suite. In particular, they've removed/crippled the module that allows read/write of Microsoft formats and require you to purchase a $90 module to replace it. Apparently there's a 100 unit minimum purchase.:e...
by skiptaylor
Fri Jul 02, 2010 10:12 am
Forum: MLS Support, Help, and Feedback
Topic: Send/Receive to PRODUCTION server
Replies: 22
Views: 5376

So, if this suggestion is correct, then we would expect the only people who would experience this problem are on broadband and are likely to be sharing the connection with something else (in your case, the FM Group). Does that match what others are seeing? So far I've not had anyone call on this. A...
by skiptaylor
Mon Jan 04, 2010 4:40 pm
Forum: Classic Ward & Stake Sites (LUWS)
Topic: LUWS Having Problems
Replies: 11
Views: 2872

I never had a problem during the time LUWS was supposedly down. Were you trying to log in from your usual browser, Internet provider, etc.? Yes. Same machine as this morning. ISP here is Verizon. Usually no problem. Tried 3 browsers last night with same result on all 3 (FF/IE/Chrome). I've seen thi...
by skiptaylor
Mon Jan 04, 2010 4:31 pm
Forum: Classic Ward & Stake Sites (LUWS)
Topic: LUWS Having Problems
Replies: 11
Views: 2872

LUWS works fine for me today. Must have been either maintenance or server load last night.
by skiptaylor
Sun Jan 03, 2010 10:59 pm
Forum: Classic Ward & Stake Sites (LUWS)
Topic: LUWS Having Problems
Replies: 11
Views: 2872

All it does when I try is sit at the login screen doing nothing. Must be work going on with it.
by skiptaylor
Wed Dec 30, 2009 9:40 pm
Forum: Printers, Copiers, and Multi-Function Devices
Topic: No service contract?
Replies: 8
Views: 5182

Something working out is always good! Thanks!
by skiptaylor
Tue Dec 29, 2009 10:48 pm
Forum: Printers, Copiers, and Multi-Function Devices
Topic: No service contract?
Replies: 8
Views: 5182

Update

I sent an email about the copier to the local FM Group manager. They contacted HQ and said all is well and the contract doesn't expire until 2011. So I called Xerox again and they've scheduled a visit in the next day or so. No idea what exactly happened, but I think the FMG manager was a big help so...
by skiptaylor
Sun Dec 27, 2009 9:53 am
Forum: Printers, Copiers, and Multi-Function Devices
Topic: No service contract?
Replies: 8
Views: 5182

Local units arrange warranty service directly with the vendor by calling LDS Copier Administration, so it's not really accurate to say that photocopiers are under the FM Group's care. However, according to the post How should copier service issues be resolved? , if there are service issues that can...
by skiptaylor
Sun Dec 27, 2009 9:52 am
Forum: Printers, Copiers, and Multi-Function Devices
Topic: No service contract?
Replies: 8
Views: 5182

RussellHltn wrote:A DC 430 is quite a machine. Is that standard issue? If not, then maybe that's the problem.
We have at least 2 of them in our building libraries. So I don't know. I was told they were a discontinued model but I have no idea how accurate that is as it was not from Xerox.
by skiptaylor
Sat Dec 26, 2009 6:17 pm
Forum: Printers, Copiers, and Multi-Function Devices
Topic: No service contract?
Replies: 8
Views: 5182

No service contract?

We have a Xerox Document Center 430 DC that needs service. I called the 800 number with the needed information and was told by Xerox there is no existing service contract on the machine. The FM Group says there should be a contract on it. What do we do from here? I tried to contact Copier Support in...

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