Tech Forum

There's an interesting article at InfoWorld about changes Oracle has made to the Open Office suite. In particular, they've removed/crippled the module that allows read/write of Microsoft formats and require you to purchase a $90 module to replace it. Apparently there's a 100 unit minimum purchase.:e...

So, if this suggestion is correct, then we would expect the only people who would experience this problem are on broadband and are likely to be sharing the connection with something else (in your case, the FM Group). Does that match what others are seeing? So far I've not had anyone call on this. A...

I never had a problem during the time LUWS was supposedly down. Were you trying to log in from your usual browser, Internet provider, etc.? Yes. Same machine as this morning. ISP here is Verizon. Usually no problem. Tried 3 browsers last night with same result on all 3 (FF/IE/Chrome). I've seen thi...

LUWS works fine for me today. Must have been either maintenance or server load last night.

All it does when I try is sit at the login screen doing nothing. Must be work going on with it.

Something working out is always good! Thanks!

I sent an email about the copier to the local FM Group manager. They contacted HQ and said all is well and the contract doesn't expire until 2011. So I called Xerox again and they've scheduled a visit in the next day or so. No idea what exactly happened, but I think the FMG manager was a big help so...

Local units arrange warranty service directly with the vendor by calling LDS Copier Administration, so it's not really accurate to say that photocopiers are under the FM Group's care. However, according to the post How should copier service issues be resolved? , if there are service issues that can...

RussellHltn wrote:A DC 430 is quite a machine. Is that standard issue? If not, then maybe that's the problem.

We have at least 2 of them in our building libraries. So I don't know. I was told they were a discontinued model but I have no idea how accurate that is as it was not from Xerox.

We have a Xerox Document Center 430 DC that needs service. I called the 800 number with the needed information and was told by Xerox there is no existing service contract on the machine. The FM Group says there should be a contract on it. What do we do from here? I tried to contact Copier Support in...