Lds Scriptures not working

Any discussions around the Gospel Library App on various mobile and electronic devices.
JosephTuitupou
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Lds Scriptures not working

Postby JosephTuitupou » Thu Sep 03, 2020 12:04 am

Screenshot 2020-09-03 at 7.03.20 PM.png
When i get ready for normal scripture reading, i went to go to my chapter (ether Chapter 2) And it came with a white screen. Is it me? or is it something wrong? :?: :?:

hillnsean
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Re: Lds Scriptures not working

Postby hillnsean » Thu Sep 03, 2020 3:23 pm

Same. It is telling me that I need to connect to internet to load it’s starting content

jdlessley
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Re: Lds Scriptures not working

Postby jdlessley » Thu Sep 03, 2020 7:50 pm

There are church server problems that are being worked on.
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Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

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sbradshaw
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Re: Lds Scriptures not working

Postby sbradshaw » Fri Sep 04, 2020 11:55 am

One problem was recently fixed that might have caused the issue you're seeing. If you force close and reopen the app, does content come down again? If not, what if you switch to another content language in Settings, then delete English (by swiping it out of the content languages list), then switch back to English again?
Samuel Bradshaw • If you desire to serve God, you are called to the work.

kenwedin
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Re: Lds Scriptures not working

Postby kenwedin » Mon Sep 07, 2020 12:15 am

I similarly had a message appear on my iPhone and iPad for all of my languages, claiming that I wasn't connected to the Internet. I quit and reloaded the apps, but it didn't work still during a few days of trying various things. I finally had to delete the apps on both devices and spend two days downloading the tens of gigabytes of audio data. That seems to have worked, but it was quite time intensive.

At the same time, I was unable to load the website on my MacBook. Sometimes, some pages would work or would begin to partially load, but clicking on links of completely downloaded pages that led to an inability to load anything but also not timing out. I was able to load a page from The Book of Mormon and listen to the audio while reading, but as soon as I logged into my account, my former problems returned. I then logged out in case there was something wrong with my account. The result is that the Scriptures and Book of Mormon page show only an empty frame in the center and sidebar, but the page has supposedly loaded (is not endlessly trying to load). At least that's an improvement on the total inability to load anything, even if there's nothing to read or listen to on the page.

samlj13
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Re: Lds Scriptures not working

Postby samlj13 » Tue Sep 08, 2020 7:31 am

Same here. You can search the scriptures, but they will not load if you click a link to them.

kimparsons
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Re: Lds Scriptures not working

Postby kimparsons » Sun Sep 20, 2020 6:58 am

Same here. Afraid to have to reload the app because of the possibility of losing all my personal markings and comments in my electronic scriptures. : (

ispencer
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Re: Lds Scriptures not working

Postby ispencer » Mon Oct 05, 2020 7:37 pm

My wife was getting a message saying “updating” for about a day or so, now when she opens the app it seems in a frozen quasi blurry screen mode, no words, nothing. You can see the logo of the church barely, as if you’re looking through a frosty window. Anyone else having this issue?

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sbradshaw
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Re: Lds Scriptures not working

Postby sbradshaw » Tue Oct 06, 2020 9:53 am

ispencer wrote:My wife was getting a message saying “updating” for about a day or so, now when she opens the app it seems in a frozen quasi blurry screen mode, no words, nothing. You can see the logo of the church barely, as if you’re looking through a frosty window. Anyone else having this issue?

Is she on the latest version of Gospel Library from the App Store (currently 5.9.3, for iOS)?
Samuel Bradshaw • If you desire to serve God, you are called to the work.

CynthiaSPrante
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Re: Lds Scriptures not working

Postby CynthiaSPrante » Mon Oct 12, 2020 12:53 pm

Exact thing happened to me on almost the same day. No way to uninstall and reinstall even. I want it back. ❤️


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