Gospel library app not recognizing internet connection

Discussions around the Android version of the Gospel Library application.
DvJnMrtn
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Gospel library app not recognizing internet connection

Postby DvJnMrtn » Thu Aug 15, 2019 9:10 pm

I've got some new android phones, Revvel, from tMobile. We keep seeing an error message saying that the app needs an internet connection and try again when a connection had been established. This message comes in some of seeing wireless and data connections. Help?

russellhltn
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Re: Gospel library app not recognizing internet connection

Postby russellhltn » Thu Aug 15, 2019 9:38 pm

Some have reported fixing it by going into airplane mode, firing up the app, and then turning airplane mode off. You only have to do that once for the app to get itself straightened out.
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sbradshaw
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Re: Gospel library app not recognizing internet connection

Postby sbradshaw » Fri Aug 16, 2019 7:32 am

Are you connected to a VPN? Gospel Library has issues installing content while connected to a VPN on Android 6 and up, due to how these versions of Android differentiate between network types. This will be fixed in Gospel Library 5.3.0. Some VPNs also have web filtering, which could potentially block Gospel Library content servers, which adds another factor (some web filtering services, such as T-Mobile's Web Guard, are known to block the Church's content servers). Finally, there's a known issue affecting a subset of devices (Galaxy S5 on Android 6 is one example) where the "Limit Mobile Network Use" setting (if it's on) will prevent installing content even when connected to Wi-Fi. This will also be fixed in Gospel Library 5.3.0.

So, some possible workarounds: 1) Temporarily disable your VPN, if you have one installed, to see if that fixes the problem; 2) Check for any content blockers or web filters installed as apps or as services on your network; and 3) See if you have "Limit Mobile Network Use" turned on.

I believe the workaround mentioned by russellhltn applies to the first case, where you're using a VPN, due to the fact that, when you reconnect to the internet, there's a delay for a few seconds before the VPN becomes enabled again. That few seconds of a regular Wi-Fi or cellular connection is what Gospel Library needs to establish a connection.
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nielorcutt
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Re: Gospel library app not recognizing internet connection

Postby nielorcutt » Sun May 16, 2021 12:46 pm

In have this problem with my Android tablet, but not my Android phone. My house has no VPN. The tablet app doesn't see the network at the chapel either, but the phone app does. All other apps on the tablet connect OK in both places.

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sbradshaw
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Re: Gospel library app not recognizing internet connection

Postby sbradshaw » Mon May 17, 2021 9:19 am

nielorcutt wrote:In have this problem with my Android tablet, but not my Android phone. My house has no VPN. The tablet app doesn't see the network at the chapel either, but the phone app does. All other apps on the tablet connect OK in both places.

What version of Android does your tablet have, and what version of Gospel Library? Do you have any pending software updates? Have you installed any web filtering or security apps that could be filtering network traffic?
Samuel Bradshaw • If you desire to serve God, you are called to the work.

nielorcutt
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Re: Gospel library app not recognizing internet connection

Postby nielorcutt » Mon May 17, 2021 12:12 pm

My tablet has Android 9 and my phone has Android 10. I have not installed any filtering apps, unless they came preinstalled.

rhstevens
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Re: Gospel library app not recognizing internet connection

Postby rhstevens » Sun May 30, 2021 11:13 am

Suggestions did not work. I have an Android 5.0.2


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