Common issues and troubleshooting for Gospel Library for Android

Discussions around the Android version of the Gospel Library application.
stormmysky
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Re: New kindle fire will not update Gospel library app

Postby stormmysky » Thu Dec 20, 2018 7:05 pm

teresa339 wrote:I have a new kindle fire which I just received. I downloaded the Gospel Library app from Amazon. The app did install and prompted me to open it, but when I try to open the app it says updating and appears to try to update for about 2 seconds, then goes back to my Gospel library icon on my kindle.
Please help, as I bought my family Kindle Fires for Christmas so that they could use Gospel Library.

Thank You


So updating the Kindle worked for me after all!! Give that a try and I hope it works for you.

jonbittner
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Re: Common issues and troubleshooting for Gospel Library for Android

Postby jonbittner » Fri Mar 15, 2019 12:05 am

Please return to a search function that gives relevant results. The current 5.1 search function is completely worthless. If I search the Book of Mormon for the term "gentiles" the results should give every instance of the word in the order it appears in the book. Let me decide what is relevant. The "smart" search is anything but, the "most relevant results" never are. Drill down is vastly superior to the current incoherent mess.

jdlessley
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Re: Common issues and troubleshooting for Gospel Library for Android

Postby jdlessley » Fri Mar 15, 2019 6:51 pm

This is a user-to-user support forum. The best place to provide feedback is through the in-app feedback found by going to Help > Contact Us.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

carbon
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Re: Common issues and troubleshooting for Gospel Library for Android

Postby carbon » Sun Sep 08, 2019 7:01 pm

Kindle Fire 5th generation. Gospel Library version 5.2.3, Android version 5.1.1, English v539. I study and save my notes in “Come Follow Me” under record your impressions. I tap the icon, write my notes all week long and every Sunday evening when I go to review them, they have disappeared. I cannot find them anywhere.

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sbradshaw
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Re: Common issues and troubleshooting for Gospel Library for Android

Postby sbradshaw » Mon Sep 09, 2019 7:32 am

carbon wrote:Kindle Fire 5th generation. Gospel Library version 5.2.3, Android version 5.1.1, English v539. I study and save my notes in “Come Follow Me” under record your impressions. I tap the icon, write my notes all week long and every Sunday evening when I go to review them, they have disappeared. I cannot find them anywhere.

Are you signed in, under Gospel Library settings? Do you see your notes at Study.ChurchofJesusChrist.org or Notes.ChurchofJesusChrist.org? Are you able to find your notes in the Notes section of the app (the "Notes" section appears after General Conference in the main library)? Are you looking in the same manual throughout the week as you do on Sunday (there are three Come, Follow Me manuals that are similar: Individuals and Families, Primary, and Sunday School)?
Samuel Bradshaw • If you desire to serve God, you are called to the work.

pedersens
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Re: Common issues and troubleshooting for Gospel Library for Android

Postby pedersens » Sun Oct 13, 2019 11:29 am

I haven't been able to find an update for the gospel library app (version 5) within the Kindle app store. Is it no longer compatible with Kindle fires, or perhaps older versions?

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sbradshaw
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Re: Common issues and troubleshooting for Gospel Library for Android

Postby sbradshaw » Mon Oct 14, 2019 7:32 am

pedersens wrote:I haven't been able to find an update for the gospel library app (version 5) within the Kindle app store. Is it no longer compatible with Kindle fires, or perhaps older versions?

What version of Android or FireOS is your Kindle Fire running? Gospel Library 5.3.0 is available on the Amazon Appstore, but it requires Android 5 or greater (which is equivalent to FireOS 5 or later).
https://www.amazon.com/Church-Jesus-Christ-Latter-day-Saints/dp/B006OP8494
Samuel Bradshaw • If you desire to serve God, you are called to the work.

haygirl72
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Re: Common issues and troubleshooting for Gospel Library for Android

Postby haygirl72 » Fri Dec 13, 2019 1:11 pm

I see your post is a year old but I had the same problem. My new Kindle is a Kindle Fire HD 8 8th Generation and the Gospel Library loaded just fine but when I went to open it , it would tell me it was updating for a couple seconds and then just close. My LDS songbook would do the same thing. So, after reading this thread it advised to update my device. At first, I thought, it's brand new it doesn't need updated! But, nothing else would work so I finally updated my brand new Kindle praying all the time it would make the Gospel Library open. IT DID! I was so happy I almost cried! The songbook opens now too. My Kindle updated to Fire OS 6.3.1.2. The Gospel Library app is Version 5.3.2 . Everything works perfectly. Hope this helps someone else.

andrewthorson
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Re: Common issues and troubleshooting for Gospel Library for Android

Postby andrewthorson » Mon Feb 10, 2020 5:47 pm

As recommended I bought a new micro SD card and the app worked again for about 3 days. I could install the app and download any content but now all of a sudden the same problem occurred. I couldn't download anything so I Uninstalled. Now I can't "download" gospel library as it seems the app is not reading properly from the SD card


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