Common issues and troubleshooting for Gospel Library for Android

Discussions around the Android version of the Gospel Library application.
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Re: New kindle fire will not update Gospel library app

Postby stormmysky » Thu Dec 20, 2018 7:05 pm

teresa339 wrote:I have a new kindle fire which I just received. I downloaded the Gospel Library app from Amazon. The app did install and prompted me to open it, but when I try to open the app it says updating and appears to try to update for about 2 seconds, then goes back to my Gospel library icon on my kindle.
Please help, as I bought my family Kindle Fires for Christmas so that they could use Gospel Library.

Thank You

So updating the Kindle worked for me after all!! Give that a try and I hope it works for you.

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Re: Common issues and troubleshooting for Gospel Library for Android

Postby Benji777 » Fri Jan 18, 2019 7:55 am

Had the same issue here. At first it would just take ages before the app opened. (Especially when connected to the internet.)

Then I would not be in time to read the scripture being read or song being sang and I couldn't remember my login information so would just search for the specific verses and songs online.

Last week I needed my LDS account information to sign up as a mentor for a sister in the church. Now I could also log into the LDS app and save all notes and markings.

Right after doing so the app stopped working completely. It would crash as soon as you used the search function.

Anxious to lose everything saved I didn't want to reinstall the app but strongly felt the urge to do it anyway...

And guess what? It's all there! Annu

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Re: Common issues and troubleshooting for Gospel Library for Android

Postby jonbittner » Fri Mar 15, 2019 12:05 am

Please return to a search function that gives relevant results. The current 5.1 search function is completely worthless. If I search the Book of Mormon for the term "gentiles" the results should give every instance of the word in the order it appears in the book. Let me decide what is relevant. The "smart" search is anything but, the "most relevant results" never are. Drill down is vastly superior to the current incoherent mess.

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Re: Common issues and troubleshooting for Gospel Library for Android

Postby jdlessley » Fri Mar 15, 2019 6:51 pm

This is a user-to-user support forum. The best place to provide feedback is through the in-app feedback found by going to Help > Contact Us.
JD Lessley
Have you tried finding your answer on the Help Center?

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