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UPDATING ENDLESSLY

Posted: Mon Jul 24, 2017 1:38 pm
by hallistone
Help! Gospel Library, on my Samsung Galaxy S7 Edge has been updating for at least 8 hours, with no end in sight. This has never happened before. I am unable to access any content while this is going on. I tried restarting the phone, with no success. I went into the app setting and "forced" stop. Still updating when I open it. What's going on?

Re: UPDATING ENDLESSLY

Posted: Mon Jul 24, 2017 2:53 pm
by russellhltn
The server's been having a lot of problems lately. It might be acting up again.

Re: UPDATING ENDLESSLY

Posted: Mon Jul 24, 2017 3:00 pm
by drepouille
I think I saw this on a friend's Samsung yesterday. When she started Gospel Library, it just displayed a splash screen endlessly. I had her reboot the phone, and then uninstall and reinstall the GL app. I don't know if that fixed her problem.
The problem I have with my LG phone is that GL wants to download every stinking book in the library. I keep killing the download to prevent it from filling all available memory.

Re: UPDATING ENDLESSLY

Posted: Mon Jul 24, 2017 6:59 pm
by GreyWolf68
I also tried uninstalling and reinstalling to no avail. I did find a temporary workaround, though. I opened Chrome, navigated to www.lds.org, searched for a talk, and got the option to open in the Gospel Library app. Then I was able to navigate as normal, though backing out completely left Gospel Library again in the unusable state. In fact, the app didn't even show in Recent Screens/Apps. Upon further testing, I discovered that opening a new screen once I was to that point seemed to restore functionality even after backing all the way out, but the initial screen still doesn't show in Recent Apps.

Re: UPDATING ENDLESSLY

Posted: Mon Jul 24, 2017 10:43 pm
by Jldevictoria
I am also having this exact same problem. It's like the sync procedure is stuck endlessly syncing. I uploaded a picture of where it is frozen.

Re: UPDATING ENDLESSLY

Posted: Tue Jul 25, 2017 3:04 am
by bewest
Same problem on my LG G6. Hopefully now that the holiday is over someone can fix this. I know there was a problem with the church's computers this past Friday, July 22, 2017, but it appeared to have been fixed sometime on Saturday the 23rd.

Re: UPDATING ENDLESSLY

Posted: Tue Jul 25, 2017 2:51 pm
by sbradshaw
Are any of you running the beta version of the app?

Uninstalling and reinstalling should fix the problem. There was a corrupted content catalog on the server between Saturday night and Sunday morning. If you opened the app during that time, you would have gotten into this state. A developer fixed the issue around 9:30 AM on Sunday morning, so any uninstalls/reinstalls after that time should fix the problem, and anyone who didn't open the app during that time wasn't affected.

We think this might have only affected beta users, but we're still trying to figure that out (none of the feedback for this issue was sent through the app, so we can't tell what version people were running! :) ).

Re: UPDATING ENDLESSLY

Posted: Tue Jul 25, 2017 5:50 pm
by GreyWolf68
I am using the beta version, but have a family member who is not, as far as I know (I will find out for sure), who experienced the same issue. It is now resolved after uninstalling and reinstalling a second time.

Re: UPDATING ENDLESSLY

Posted: Tue Jul 25, 2017 6:22 pm
by ab7zo
I'm experiencing the problem of the endless splash screen with version 4.1.1.8.

Re: UPDATING ENDLESSLY

Posted: Tue Jul 25, 2017 7:08 pm
by lajackson
ab7zo wrote:I'm experiencing the problem of the endless splash screen with version 4.1.1.8.

Did you uninstall and then reinstall the app?