Highlighting not working.
Posted: Sat Jan 20, 2018 8:57 pm
I reported a problem to support yesterday that highlighting was not working in handbook 2. I could see where highlights were because of the tag in the right margin. I also couldn't create any new highlights.
Below is what I got back from the missionaries working support tickets.
We have discovered a problem that is affecting highlighting in Gospel Library on both platforms and it is coming from a content update that was released early this week that affects mostly General Conference. You do not need to do anything about highlights you cannot see in your content, and if you have created annotations in content, you will likely see what you have annotated under Notes category in the Library when you pick the "All" tab under Notes. As long as you do not delete your app, anything that isn't syncing or showing will be picked up by the annotation syncing service with a new content release that corrects the problem that has been found.
It was great that I got a response so quickly. I'm very concerned though about how often and how large the content updates are. I've had at least 2 this week that I am sure of and maybe three. The content updates kick off when I open the app and it downloads almost everything. It's bad enough and often enough that the app scanner on my phone has identified gospel library as a very large consumer of data and I get warned about it regularly.
Please pass along the concerns about the frequency and.size of the content updates. It really is not fun to have the app unusable at church because the content is being updated. I've gotten in the habit of opening the app the night before so I can get everything updated and can use the app in church and during meetings. There is nothing worse than trying to reference the scriptures, a manual or a handbook in a leadership meeting or a class only to have the app unusable for 10 or more minutes. It's now compounded with the content updates messing up basic functionality like highlighting.
Below is what I got back from the missionaries working support tickets.
We have discovered a problem that is affecting highlighting in Gospel Library on both platforms and it is coming from a content update that was released early this week that affects mostly General Conference. You do not need to do anything about highlights you cannot see in your content, and if you have created annotations in content, you will likely see what you have annotated under Notes category in the Library when you pick the "All" tab under Notes. As long as you do not delete your app, anything that isn't syncing or showing will be picked up by the annotation syncing service with a new content release that corrects the problem that has been found.
It was great that I got a response so quickly. I'm very concerned though about how often and how large the content updates are. I've had at least 2 this week that I am sure of and maybe three. The content updates kick off when I open the app and it downloads almost everything. It's bad enough and often enough that the app scanner on my phone has identified gospel library as a very large consumer of data and I get warned about it regularly.
Please pass along the concerns about the frequency and.size of the content updates. It really is not fun to have the app unusable at church because the content is being updated. I've gotten in the habit of opening the app the night before so I can get everything updated and can use the app in church and during meetings. There is nothing worse than trying to reference the scriptures, a manual or a handbook in a leadership meeting or a class only to have the app unusable for 10 or more minutes. It's now compounded with the content updates messing up basic functionality like highlighting.