Gospel library app crashes on loading

Discussions around the iPhone/iPad/iPod Touch versions of the Gospel Library application.
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sbradshaw
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Re: Gospel library app crashes on loading

Postby sbradshaw » Wed Nov 04, 2020 10:42 am

marshallcl wrote:iPad Pro 9.7 inch, running iPad OS 14.1. Since updating Gospel Library to version 5.10.0 three days ago, the app crashes on loading. The splash screen with the Christus icon appears for about 12 seconds, then vanishes. I cannot get it to open. I have been using the Gospel Library app since it was first available, without any problems until now. I am reluctant to delete and reinstall, in case I lose my extensive marking, annotations and data, which is a warning Apple gives when considering this option. Don't know what to do next. Library on my iPad was the centre of my daily gospel study. The app still works on my iPhone running iOS 14.1 (but screen too small for regular study.)


birdfeeder wrote:My gospel app won’t load as of today. The icon turns on for a few seconds, then turns off. I don’t want to reload the app as I have almost the whole Book of Mormon marked and don’t want to lose it. What can I do?


Are you still having this issue?

If you go to Study.ChurchofJesusChrist.org or Notes.ChurchofJesusChrist.org, you can check to see if you recent notes and highlights are there – if they are, you shouldn't need to worry about losing them by deleting and reinstalling the app. That said, deleting and reinstalling the app would remove any screens or study plans you have, as well as any downloaded media you might have, which isn't ideal...
Samuel Bradshaw • If you desire to serve God, you are called to the work.

marshallcl
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Re: Gospel library app 5.10.0 in iPad Pro crashes on loading

Postby marshallcl » Sun Nov 08, 2020 10:31 am

marshallcl wrote:iPad Pro 9.7 inch, running iPad OS 14.1. Since updating Gospel Library to version 5.10.0 three days ago, the app crashes on loading. The splash screen with the Christus icon appears for about 12 seconds, then vanishes. I cannot get it to open. I have been using the Gospel Library app since it was first available, without any problems until now. I am reluctant to delete and reinstall, in case I lose my extensive marking, annotations and data, which is a warning Apple gives when considering this option. Don't know what to do next. Library on my iPad was the centre of my daily gospel study. The app still works on my iPhone running iOS 14.1 (but screen too small for regular study.)


I bit the bullet: deleted Gospel Library then re-installed it. It now opens smoothly, and apparently no data has been lost. I'm a happy man!

goingto
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Re: Gospel library app crashes on loading

Postby goingto » Sun Nov 22, 2020 11:34 am

I am having the same issue. I am running iOS 14.2 on an iPhone 6s. When I updated to version 5.10 (end of October) the app would show the church logo for about 10 seconds, then the time banner appears at the top of the phone, run a couple seconds then crash. I updated to 5.10.1 and the problem has persisted. I have waited for an update because I don’t want to delete and reinstall the app. I don’t want to lose everything I’ve downloaded. Any thoughts of where the app is getting stuck?

Aschafe7
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Re: Gospel library app crashes on loading

Postby Aschafe7 » Sat Feb 27, 2021 9:20 pm

I tried the internet sugestiones. Didn’t work. What did work is deleting the app and then downloading it again. It didn’t save my book marks, but it did save what I previously downloaded.

ldwalker
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Re: Gospel library app crashes on loading

Postby ldwalker » Sun Mar 14, 2021 6:38 am

Same issue for me. Recent update causes app to attempt to load with a white screen, then crashes on my iPad Air and my wife’s.

ldwalker
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Re: Gospel library app crashes on loading

Postby ldwalker » Tue Mar 16, 2021 8:01 am

After deleting and reinstalling the app we finally got it to successfully launch again after seeing a white screen rendered for 10-20 seconds. However, it took us several attempts (uninstall and reinstall) to finally achieve a working result.


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