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Bookmarks not working

Posted: Sat Dec 28, 2019 6:12 am
by daronjanis
Bookmarks stopped working after the app updated to version 5.3.2 11272 on a newly purchased iPhone 11 Pro. All my bookmarks are still there and I am able to set new bookmarks and reset existing bookmarks. But when I click on a bookmark, it just takes me to the library page where the content is located rather than to the specific content I bookmarked. For example, if I bookmark a chapter or verse in The Book of Mormon, clicking on the bookmark just takes me to the Scriptures library page instead of to the chapter or verse I bookmarked. If I bookmark a General Conference talk, clicking the bookmark takes me to the General Conference library page instead of to the talk. I have already verified that the bookmarked content has been downloaded. Any ideas what is going on?

Re: Bookmarks not working

Posted: Sun Dec 29, 2019 9:44 am
by jamisbuck
I’m seeing this behavior, too, as well as my wife and our two teens. It’s not a showstopper, and no data is missing, but is frustrating and I hope it is acknowledged and fixed soon.

Re: Bookmarks not working

Posted: Sun Dec 29, 2019 12:35 pm
by ortone
I’m seeing this behavior as well. I tried recreating the bookmarks, but this did not resolve it.

Re: Bookmarks not working

Posted: Sun Dec 29, 2019 3:15 pm
by tboywyo2
I am having the same problem with my bookmarks.

I am also having trouble with all of my links. If I am in the Come Follow Me manual and it says to click on a scripture, talk, reference, etc it doesn’t take me anywhere.

Re: Bookmarks not working

Posted: Mon Dec 30, 2019 6:29 am
by lynn.stewart7070
I am also experiencing this problem. I tried turning my iPad off and back on but this didn’t help. I then offloaded the app (deleted the app while leaving the data) and then reinstalled it. This didn’t help either.

Re: Bookmarks not working

Posted: Mon Dec 30, 2019 5:23 pm
by wluce
Same here. Book Mark goes to Book of Mormon instead of to Chapter and Verse as bookmarked. Also, half the time when I open the app and go to where I have book marked, the correct chapter opens up but there is no content. Sometimes I have to remove the BOM from memory and then select it again and then it will open properly, but not always.

Re: Bookmarks not working

Posted: Mon Dec 30, 2019 10:03 pm
by missmargaret58
I was having the same issue, and when it wouldn't go to the footnotes in Come, Follow Me tonight, and after repeatedly restarting Gospel Libary and my iPad, and doing a hard reset of my iPad twice, I deleted the app and reinstalled it. Now it doesn't even open, just hangs on the Angel Moroni picture briefly like it's loading, then closes. :?

Re: Bookmarks not working

Posted: Thu Jan 02, 2020 2:35 pm
by sbradshaw
Are any of you still having the issue? I wonder if it was a temporary problem caused by a malformed content update. Content has been updated again since.

Re: Bookmarks not working

Posted: Thu Jan 02, 2020 8:48 pm
by tboywyo2
Yes mine is working now! Thanks so much!

Re: Bookmarks not working

Posted: Sun Jan 05, 2020 6:05 am
by daronjanis
Mine is also working again now. The app version is the same, so it must have been an issue with the content that resolved when the content was updated.