Echo using Vidyo

Discussions about the desktop video conferencing solution provided by the Church

Moderators: MarchantRR, rodhyde

New Member
Posts: 24
Joined: Thu Jul 24, 2008 4:54 pm
Location: Florida

Echo using Vidyo

Postby Gutknecht » Tue Jan 17, 2012 7:28 pm

I have a Stake President using the Vidyo Mobile app on on a Galaxy Tablet and a Bishop using a MAC both complain of echo on their end. I believe both had the echo setting selected in the controls. Any ideas for resolution? Thanks.

Stake Technology Specialist

Community Administrator
Posts: 26182
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Tue Jan 17, 2012 7:30 pm

Do you mean they complain about hearing echo? I'd suggest the problem likely to be with the person who doesn't hear the echo and is not talking at the time.
Have you searched the Help Center? Try doing a Google search and adding "" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

Church Employee
Church Employee
Posts: 115
Joined: Tue May 24, 2011 3:06 pm

Postby ksolsen » Wed Jan 18, 2012 9:17 am

Here is a link that gives some ideas on how to resolve echo:
Here is a video from the vendor (Vidyo) that also talks about resolving echo:

Russell is correct - the first troubleshooting step is to notice who is hearing the echo. If everyone else on the call is hearing echo and you're not, you're actually the cause of the problem. In your situation, since both the stake president and bishop hear echo, then both of them are causing it.

Probably the quickest and easiest fix for both of them is to plug in earbuds (both into the tablet and the Mac), which will eliminate the echo loop.
Kurt Olsen - Product Manager at Church HQ for Digital Presentation (Personal Video Conferencing, Meetinghouse Webcast, Conference Rooms, Video Conference Endpoints, Meetinghouse Digital Content)

Return to “Personal Video Conferencing”

Who is online

Users browsing this forum: No registered users and 1 guest