LDS Music app not opening

SMBlaylock
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LDS Music app not opening

Postby SMBlaylock » Sun Dec 31, 2017 1:25 pm

I've tried the uninstall/reboot/uninstall approach, which didn't work. This is on an iPad 2.

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sbradshaw
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Re: LDS Music app not opening

Postby sbradshaw » Wed Jan 03, 2018 3:22 pm

What happens when you try to open it? Does it launch to the green splash screen (with a big music note) and then close back to the iOS home screen? Or does it load to a blank white screen and stay there? Or, does it just not show sheet music when you navigate in to a song? What version of iOS are you running on your iPad 2? Are you installing the app via the regular iOS App Store?
Samuel Bradshaw • If you desire to serve God, you are called to the work.

SMBlaylock
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Joined: Thu Mar 01, 2012 8:05 am

Re: LDS Music app not opening

Postby SMBlaylock » Wed Jan 03, 2018 7:44 pm

I get the splash screen, then the home screen. iOS 9.3.5 (13G36), so far as I know the latest the device supports, using the App Store on the iPad to install (since iTunes no longer deigns to deal with apps).

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sbradshaw
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Re: LDS Music app not opening

Postby sbradshaw » Wed Jan 03, 2018 10:21 pm

OK, so the home screen does come up, where you can see the list of collections (Hymns, Children's Songbook, Additional Songs for Children, Youth Theme Music)? It sounds like the app is opening. Is it a certain section of the app that's not opening for you?

LDS Music for iOS does currently support iOS 9, so it should work on your device.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

SMBlaylock
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Posts: 16
Joined: Thu Mar 01, 2012 8:05 am

Re: LDS Music app not opening

Postby SMBlaylock » Thu Jan 04, 2018 8:29 pm

I apparently didn't explain clearly. Sorry about that :(.

When I said "home screen" I was referring to the device's home screen. I get no further than that green with yellow note screen in the app itself.


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