How do you unlock a missionary phone

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How do you unlock a missionary phone

Postby rparrott98 » Thu Apr 12, 2018 3:44 pm

I purchased a samsung J7 for my niece for her mission she got sick in the MTC and only stayed 3 weeks. We spent almost $300 for the phone and can’t use it because we were told there is a lock on it, I guess from the church missionary app? How do we get the phone unlocked so we can use it now that she’s back home?

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Re: How do you unlock a missionary phone

Postby scgallafent » Thu Apr 12, 2018 4:10 pm

The instructions for missionary tablets are here:

I suspect the missionary phones are handled the same way. If she has been home for 10 days, you should probably contact the support team listed in that document.

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Re: How do you unlock a missionary phone

Postby russellhltn » Thu Apr 12, 2018 4:29 pm

Has her mission been terminated, or just put on hold? If it's just on hold, that might explain why it's still locked.
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Re: How do you unlock a missionary phone

Postby jeffwasden » Wed Feb 06, 2019 5:08 pm

I have a similar issue. My daughter came home from the MTC after her first epileptic seizure. The phone (Samsung Note 8) is locked in missionary mode and wont respond to a hard factory reset. I have contacted the IT administrator several times at the missionary department but still no luck. This has been going on for over 5 months. We are trying to sell the phone, but need to get it unlocked first. Any suggestions?

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