Tools Not syncing

McPherson
New Member
Posts: 2
Joined: Tue Nov 08, 2016 5:30 am

Tools Not syncing

Postby McPherson » Tue May 05, 2020 2:06 pm

My tools app will not synch. Just keeps saying there is an error. I tried deleting the app and reinstalling and now it won't even sync at all and I have nothing in my tools. Anyone else having this problem. Any kind of a fix? Thanks in advance for any help!

jdlessley
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Location: USA, TX

Re: Tools Not syncing

Postby jdlessley » Tue May 05, 2020 3:44 pm

What is your operating system and version? What version of Member Tools do you have installed?

If you check this forum's Member Tools sub-forum for your device type (iOS, Android) sub-forum there are several threads (topics) for syncing issues. You may find your specific issue and discussion there.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

kalebpknobel
New Member
Posts: 3
Joined: Wed May 06, 2020 9:44 am

Re: Tools Not syncing

Postby kalebpknobel » Wed May 06, 2020 9:47 am

I'm seeing this too. I submitted feedback through the app to open a ticket. I suspect there's a system issue as my wife is seeing this on her account as well.

clintrpeterson
New Member
Posts: 1
Joined: Tue Jan 21, 2020 8:17 am

Re: Tools Not syncing

Postby clintrpeterson » Wed May 06, 2020 10:25 am

Same problem going on for a few days. I have been using Tools for a long time and recently experienced this issue. I am still unable to sync. iOS 13.4.1, iPhone Xs

klricks
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Posts: 151
Joined: Sun Feb 04, 2018 7:02 am
Location: Grants Pass, OR USA

Re: Tools Not syncing

Postby klricks » Wed May 06, 2020 12:40 pm

Automatic sync worked for me overnight but manual sync fails.
MT 4.0.1 Android
Assistant Ward Clerk

kalebpknobel
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Posts: 3
Joined: Wed May 06, 2020 9:44 am

Re: Tools Not syncing

Postby kalebpknobel » Wed May 06, 2020 2:56 pm

I heard back from the ticket I opened through the app. It's a known issue they're working on, but no ETA.

amballif
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Posts: 2
Joined: Wed May 06, 2020 3:01 pm

Re: Tools Not syncing

Postby amballif » Wed May 06, 2020 3:23 pm

My tools is my letting me sync when I log in and it is telling me error downloading and I got version 3.4 on an Iphone 7 ios 13.4.1 and on my ipad mini with the ios 12.4

klricks
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Joined: Sun Feb 04, 2018 7:02 am
Location: Grants Pass, OR USA

Re: Tools Not syncing

Postby klricks » Thu May 07, 2020 11:04 am

klricks wrote:Automatic sync worked for me overnight but manual sync fails.
MT 4.0.1 Android


Again for a 2nd day auto sync worked during the night but then the auto update fails when I open MT or attempt a manual sync.
Assistant Ward Clerk

nmecantwin73
Member
Posts: 185
Joined: Thu Oct 11, 2007 8:36 am
Location: Utah

Re: Tools Not syncing

Postby nmecantwin73 » Thu May 07, 2020 11:46 am

klricks wrote:Again for a 2nd day auto sync worked during the night but then the auto update fails when I open MT or attempt a manual sync.

https://tech.churchofjesuschrist.org/fo ... 10#p210358

klricks
Member
Posts: 151
Joined: Sun Feb 04, 2018 7:02 am
Location: Grants Pass, OR USA

Re: Tools Not syncing

Postby klricks » Fri May 08, 2020 9:21 am

My MT was just updated to version 4.0.2
Auto and manual sync is now working for me.
Assistant Ward Clerk


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