Page 13 of 14

Re: LDS.org calendar not sending email updates

Posted: Sun Jan 15, 2017 10:50 am
by andrewbcompton
Sorry to bump an old thread, but I am experiencing this very same issue. I have scheduled Ward Council meetings, PEC meetings, etc. into the ward calendar for this coming year, with an email reminder set to go out one day before each meeting. Nobody, including me, is receiving the email reminder. Are efforts being made to fix this?

Re: LDS.org calendar not sending email updates

Posted: Tue Jan 17, 2017 8:12 am
by mawhiteley
Yes, I'd like to know as well. Curious how the Church urges members to use the online tool, but it lacks such a fundamental notification function. And no support for the problem for YEARS. Something fishy going on. :(

Re: LDS.org calendar not sending email updates

Posted: Tue Jan 17, 2017 8:14 am
by CAN81
It works fine with us. At the stake and ward level.

Re: LDS.org calendar not sending email updates

Posted: Tue Jan 17, 2017 11:34 am
by davidrichey
CAN81: Does it work when you schedule the notification, to not go out immediately, but rather, at 1 day prior to the event that is a month away in the future? For most of us, the notification goes out if we have it sent out the day we schedule the event and does not send it out when we want the notification it to be sent 1 day before a future event.

Re: LDS.org calendar not sending email updates

Posted: Tue Jan 17, 2017 11:37 am
by CAN81
It works both ways. The notification that goes out right away (usually in my ward), and the one that goes out some days before the event (it's usually the stake that does this, and their timeframe is normally 7 days before the event).

Re: LDS.org calendar not sending email updates

Posted: Tue Jan 17, 2017 12:10 pm
by russellhltn
Is this a public calendar or a private calendar? The developer I spoke with said it's never worked for private calendars. But they are unaware of a problem with public ones.

Re: LDS.org calendar not sending email updates

Posted: Tue Jan 17, 2017 12:15 pm
by davidrichey
Russlhtltn: I have not tried with a public calendar lately, just the stake president's interview (private) calendar. I will try one on my next event that I add to the stake calendar and report back.

Re: LDS.org calendar not sending email updates

Posted: Tue Jan 24, 2017 11:27 am
by CrockettDR
Yes, development is looking at fixing private calendars, so notification can go out on those.

Re: LDS.org calendar not sending email updates

Posted: Tue Feb 07, 2017 7:14 pm
by xigiff
I changed my calendar that the clerks use from private to public and the email started going out. I thought all was solved. However, it appears that the email is going to to well more people than just the viewers and editors. I am guessing it went to the whole stake. With that, I am forced to move it back to private and hope they fix it soon.

Re: LDS.org calendar not sending email updates

Posted: Tue Feb 07, 2017 7:46 pm
by russellhltn
xigiff wrote:I changed my calendar that the clerks use from private to public and the email started going out. I thought all was solved. However, it appears that the email is going to to well more people than just the viewers and editors.

You don't have control over who the "viewers" are for a public calendar. So yes, it could go to a much wider audience than intended.