Calendar Printing Broken

Discussions about the Calendar Tool at lds.org. Questions about the calendar on the classic site should be posted in the LUWS forum.
ranfordb
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Location: Massachusetts

Calendar Printing Broken

Postby ranfordb » Sun Aug 11, 2019 12:05 pm

Hello,

We have recently started a concerted effort of doing a better job using the calendar as the "one truth" rather than everyone (YM/YW/Bishopric etc) having their own calendar that differs. However, we can't print it today. I have tried both in Chrome and Safari, Windows and Mac, the pdf generation hasn't been working all day.

Is something down on the church website?
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russellhltn
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Re: Calendar Printing Broken

Postby russellhltn » Sun Aug 11, 2019 12:06 pm

Sundays are bad for trying to do things as the servers are stressed.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

ranfordb
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Posts: 6
Joined: Sat Sep 17, 2016 11:57 am
Location: Massachusetts

Re: Calendar Printing Broken

Postby ranfordb » Sun Aug 11, 2019 12:36 pm

Sure, understood but that's also the ideal time to do things given ward council meetings, bishopric etc. This is the first time Ive seen this problem, it looks like whatever is serving the REST api for printing is having problems.

Also, it occurred at 6:30 am EST (4:30 am Mountain Time), which I would guess is likely not the peak access time, maybe some folks in Europe are hitting the endpoint, but Utah hasn't woken up yet.

walterfwildman
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Joined: Tue Dec 21, 2010 4:44 pm

Re: Calendar Printing Broken

Postby walterfwildman » Tue Aug 13, 2019 9:34 am

Today is August 13th, Tuesday. I can not get the calendar to print either. I used Chrome and Edge on my home computer, and on the Lenovo Computer at the Stake Building. The print program does not create or download the PDF file to print.

russellhltn
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Re: Calendar Printing Broken

Postby russellhltn » Tue Aug 13, 2019 1:09 pm

I understand they're looking at it.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

benson2801
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Joined: Sat Aug 17, 2019 4:02 pm

Re: Calendar Printing Broken

Postby benson2801 » Sat Aug 17, 2019 4:05 pm

Calendar printing still doesn't work. I sent a feedback message last Saturday. It said I would get a response in 2-3 days. I still haven't received a response.

russellhltn
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Re: Calendar Printing Broken

Postby russellhltn » Sat Aug 17, 2019 4:14 pm

I know they're aware of the problem, but I'm not sure what it is or what it would take to fix it.

I have heard the process/server is "old" and needs to be replaced. As it is, it's checked and restarted as needed. It might be something broke it fatality.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

dianakc
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Joined: Mon Dec 19, 2011 2:22 pm

Ward Stake Calendar

Postby dianakc » Sun Aug 18, 2019 8:04 pm

This calendar is no longer printing in full - a blank screen is displayed when I use the print button or the print in edit. No information is dicplayed. Please correct.

Thank you.

flyllek
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Joined: Mon Aug 19, 2019 3:34 pm

Re: Calendar Printing Broken

Postby flyllek » Mon Aug 19, 2019 3:39 pm

We have been having the same issue in our stake for a year. I tried to submit default report last year, but apparently it didn't go through or they just can't figure it out. We are trying to schedule for next year and a hard copy would be useful. Hopefully they will figure out the problem and sent a notification when we can print calendars again.

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
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Re: Calendar Printing Broken

Postby russellhltn » Mon Aug 19, 2019 4:59 pm

flyllek wrote:Hopefully they will figure out the problem and sent a notification when we can print calendars again.

I'm sure they'll figure it out. But I wouldn't expect any notification outside of the forum.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


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