When this thread first started, I wasn't able to duplicate the problem. But now I can't make it work. Not in my ward, not in my stake. The entire ward/stake is affected. It doesn't work for the ward directory nor for an organization when I can see that there are photos there.
I'm not sure if my request to include photos is being ignored, or if the photos just are not making it to the "open PDF", or if it's a server load issue. But as of this posting, I can't get photos into the PDF file - at all.
Have you searched the Help Center
? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile
to include your general location.