Tech Forum

rlbendorf, please see post # 26. The fix for this in Directory version 3.0 has not been released yet.

HELP!!!! Not able to print a directory with pictures. I have called into Church Headquarters and talked to the Web people. They do not give an answer just say to submit comment. I have submitted comment and get no reply. Could someone PLEASE just tell us if this problem is being worked on and when it is expected to be fixed?

Estimated date of release? PLEASE

It was working in September. I printed in directories for a number of people in our family and in the Ward

Bad answer. It was working, now it is not. I can be patient if information is provided to let us know a possible fix date. In todays world things just dont go from working to not working and then stay that way for a long time. If we are no longer going to be able to get pictures just say so.

sja47 wrote:Bad answer. It was working, now it is not. I can be patient if information is provided to let us know a possible fix date.

As you can see in post #26 it has been fix and will be available on the release of the next version of the directory. Currently the Tech folks at Church Head Quarters are working hard to get the newest release of MLS out to the wards. In doing so there has been a few kinks, that has required them to shift some of their resources to in order to make sure the MLS stays up and working. When the MLS release is pushed to all the units in the world and working the way it needs to me they will be able to put the resources back to the directory and get it released as well. In the mean time everyone just needs to be patient.

sja47 wrote:In todays world things just dont go from working to not working and then stay that way for a long time.

This is not the corporate world where business is trying to make money. This is "The Church of Jesus Christ of Latter-day Saints" where a group of dedicated people are working hard trying to provide a good product on a limited budget. Things get done when they get done.

sja47 wrote:If we are no longer going to be able to get pictures just say so.

As stated the fix is done but will be in the next release which I would guess has more than the ability to print pictures. Be patient there are more important things needed than the ability to print pictures.

Just wondering if we have a date yet when we will be able to start printing the photo's again with the ward directory?

The church typically does not give dates ahead of time. I'd assume that it won't be soon enough for what you need and go from there.

We have a large turn over in the YSA wards and it it helpful to have the picture print so we can help our leaders put names with faces. Do you have any idea how long it will take before it is up amd running again?

georgebills wrote:We have a large turn over in the YSA wards and it it helpful to have the picture print so we can help our leaders put names with faces. Do you have any idea how long it will take before it is up and running again?

[Moderator note: I moved this post into the main thread for this topic.]

The best answer we have at this point is in post #26. I know that doesn't specifically answer your question, but that's the best we have at this point. I would recommend that you subscribe to this thread so that you will be notified of updates to this thread. When the problem is fixed, there will certainly be a post to this thread announcing that fact.