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Inconsistent data on callings between Mobile & Desktop

Posted: Sun Jan 13, 2013 3:00 pm
by iangclark
Some callings appear differently on lds.org web version and mobile app. In my case with mac ios. Is this a known issue? Eg. Within ward mission callings on my desktop there are 3 categories showing of WML,full time missionaries serving from unit and those serving within. On mobile app it only shows One category which is Ward missionaries but different names to desktop version. I have just done a sync with mobile device to make sure i have the latest data.

Re: Inconsistent data on callings between Mobile & Desktop

Posted: Tue Jan 15, 2013 10:36 pm
by genman
iangclark wrote:Some callings appear differently on lds.org web version and mobile app....Is this a known issue?

There have been reported issues with callings being out of sync between LDS.org, CDOL, and MLS. This sounds like yet another example of it. It wasn't clear why there was a difference between LDS.org and CDOL, since both of those should be coming from the CDOL database directly. In any case, the advertized workaround to these callings out-of-sync issues is for the ward clerk to go through the process of Correcting Duplicate or Missing Callings via MLS on the clerks office computer.

Re: Inconsistent data on callings between Mobile & Desktop

Posted: Wed Jan 16, 2013 8:16 am
by jonesrk
genman wrote:There have been reported issues with callings being out of sync between LDS.org, CDOL, and MLS. This sounds like yet another example of it. It wasn't clear why there was a difference between LDS.org and CDOL, since both of those should be coming from the CDOL database directly.

If anyone has examples of callings that our out of sync between CDOL and either LDS.org/directory or Clerk Resources I would like to know the details so that we can fix the problem. I understand how there can be differences with any of these sites and MLS, but among the sites the callings should be the same.

Re: Inconsistent data on callings between Mobile & Desktop

Posted: Sun Jan 20, 2013 10:16 am
by kennova
I have an example I'm looking at right now.. Of course I've made changes in MLS to attempt to correct it, but it's wrong as of this writing. I have a woman showing on lds.org and the mobile app as 1st counselor, but MLS has someone else.

In addition the RS president was on the website, but missing in MLS and I just added it in MLS. Now it shows up as a duplicate on lds.org and mobile.

Are you looking for an example like that to actually check the data, or did you want something else?

Re: Inconsistent data on callings between Mobile & Desktop

Posted: Sun Jan 20, 2013 10:27 am
by eblood66
kennova wrote:Are you looking for an example like that to actually check the data, or did you want something else?

Actually Ryan is asking for examples where CDOL is out of sync with what is showing in the Directory on lds.org or in the Clerks Resources section of lds.org.

He's aware of how differences between MLS and CDOL/lds.org can happen and he's been working on resolving the bugs that cause that. But there shouldn't be any differences between CDOL and lds.org. If there are really differences then that is something completely new. Given the architecture it's difficult to understand how that could happen.

Re: Inconsistent data on callings between Mobile & Desktop

Posted: Sun Jan 20, 2013 10:35 am
by kennova
I see.. bummer..

I have a different issue, I'll find a post that talks about MLS and CDOL being out of sync.

Re: Inconsistent data on callings between Mobile & Desktop

Posted: Sun Jan 20, 2013 5:03 pm
by genman
kennova wrote:I'll find a post that talks about MLS and CDOL being out of sync.

Here is a post documenting the problem of orphaned callings at CDOL and how to duplicate it. It is a known bug. There is also a documented current workaround for Correcting Duplicate or Missing Callings.

Re: Inconsistent data on callings between Mobile & Desktop

Posted: Mon Jan 21, 2013 3:34 pm
by kennova
Yeah this is what I found after going to look a bit yesterday. Thanks for the help, I'll be going through this, this week.

Re: Inconsistent data on callings between Mobile & Desktop

Posted: Tue Jan 22, 2013 6:11 am
by santillanji
kennova wrote:In addition the RS president was on the website, but missing in MLS and I just added it in MLS. Now it shows up as a duplicate on lds.org and mobile.


I'm having the exact same problem and can't figure out how to fix it. Please advise... Thx.

Re: Inconsistent data on callings between Mobile & Desktop

Posted: Tue Jan 22, 2013 9:31 am
by kennova
I'll be following the steps on the wiki page for Duplicate or Missing Callings.. I would suggest you do the same thing.
genman wrote:Here is a post documenting the problem of orphaned callings at CDOL and how to duplicate it. It is a known bug. There is also a documented current workaround for Correcting Duplicate or Missing Callings.