Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
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We have several ward members not receiving emails when we send them to a group using the "email all ..." feature in the Ward Organizations section of the Directory on LDS.org. I've double and even triple checked to make sure those members have an email address listed in the directory and that it is not marked private. How do we get this problem fixed?
If it's marked as anything other than "stake" it won't work. It's a known issue.hollywelch wrote:I've double and even triple checked to make sure those members have an email address listed in the directory and that it is not marked private.
Also check the they have a personal address and not just a "household" address. I don't remember if it will pull from the household address if the person doesn't have an address.
Mystery solved. They were marked at "ward" not "stake". Thanks for your help.
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