Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
Both my son and I have tried uploading different photos with different browsers in different lds accounts, and have received this same error about saving. I have seen threads addressing this topic going back until 2016, but with no definite solution. Does anyone have any idea why this error occurs? Is it file size, name, location? Is it browser type or version? Is it the phase of the moon? If anyone can help, I would be deeply grateful.