Account Recovery

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
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sgemino
New Member
Posts: 1
Joined: Tue Jun 04, 2019 9:17 am

Account Recovery

Postby sgemino » Tue Jun 04, 2019 9:20 am

Good morning,
I have an account with LDS.org.
I put in my user name & Password & it doesn't go through.
It goes back to User name & password.
I am trying to get to my ward & name of a member.
Thanks,
Shirley
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lajackson
Community Moderators
Posts: 9414
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Account Recovery

Postby lajackson » Tue Jun 04, 2019 11:16 am

sgemino wrote:I put in my user name & Password & it doesn't go through.
It goes back to User name & password.

There are major changes taking place today (Tuesday) at the Church website. That may be the problem. You might try the Member Tools app (formerly LDS Tools) to obtain the information you seek, or you may just have to wait a day or so until things settle down at the website.
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