directory not working?

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
silvahome
New Member
Posts: 1
Joined: Tue Nov 14, 2017 6:27 am

directory not working?

Postby silvahome » Sun Jul 07, 2019 4:22 pm

Is it just me, or has the directory not been working for several days. I try to view it and I get an error an am logged out of lds.org

russellhltn
Community Administrator
Posts: 26616
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: directory not working?

Postby russellhltn » Sun Jul 07, 2019 4:51 pm

How are you trying to get to it? The old directory was retired and replaced with a directory and map page, and everything moved to churchofjesuschrist.org.

I'd suggest you go to the church main page and navigate from there. It's working OK for me.

If you continue to have problems, you might check with your ward clerk and make sure your records are still in the ward.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

mevans
Senior Member
Posts: 1738
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: directory not working?

Postby mevans » Tue Jul 09, 2019 7:59 am

I occasionally see problems, but they haven't lasted for days.

lolalynne
New Member
Posts: 2
Joined: Wed Jan 24, 2018 10:16 am

Re: directory not working?

Postby lolalynne » Wed Jul 10, 2019 3:58 pm

In the recent past, I have been able to access the new directory (list and map), but today the directory option is not provided for me. It looks like several people are having the same problem.

eblood66
Senior Member
Posts: 3210
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: directory not working?

Postby eblood66 » Wed Jul 10, 2019 4:31 pm

They very recently moved the location of the menu option for the directory. It is now under the grid menu (see below) just below the user name. Have you looked there or is it missing from that menu? Or are you having some other problem?

grid.png
grid.png (205 Bytes) Viewed 355 times

Doriepeel
New Member
Posts: 1
Joined: Sat Sep 07, 2019 9:59 am

Re: directory not working?

Postby Doriepeel » Sat Sep 07, 2019 10:06 am

When I try to sign into my account it tells me directory services is not working try again I need to find what ward I'm in asap

jonesrk
Church Employee
Church Employee
Posts: 1757
Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: directory not working?

Postby jonesrk » Sat Sep 07, 2019 9:47 pm

Doriepeel wrote:When I try to sign into my account it tells me directory services is not working try again I need to find what ward I'm in asap

This account doesn't have your membership record attached to it. You have another account with your membership record attached. If you need this one (if you've made donations) you will need to work with your ward clerk to merge the two records.

If you need to know where to attend church you can use the Meetinghouse Locator.
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk


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