Not receiving emails from Bishopric or Elders Quorum

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
ccalderon
New Member
Posts: 1
Joined: Fri Sep 11, 2020 12:49 pm

Not receiving emails from Bishopric or Elders Quorum

Postby ccalderon » Fri Sep 11, 2020 12:54 pm

I do not receive the group emails that are sent out by the Bishopric or the Elders Quorum. The rest of my family does. I have all email subscriptions selected. Can anyone advise what else I can do to start receiving the group emails sent using the Directory?

Thanking you in advance.

drepouille
Senior Member
Posts: 2676
Joined: Sun Jul 01, 2007 5:06 pm
Location: Plattsmouth, NE
Contact:

Re: Not receiving emails from Bishopric or Elders Quorum

Postby drepouille » Fri Sep 11, 2020 1:55 pm

Your correct email address must be listed as your "Individual E-mail" on your membership record. Even then, your ISP may be blocking the messages.
Dana Repouille, Plattsmouth, Nebraska

russellhltn
Community Administrator
Posts: 30280
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Not receiving emails from Bishopric or Elders Quorum

Postby russellhltn » Fri Sep 11, 2020 2:53 pm

I notice from your profile that you're using a "byu.net" address. A number of people have complained that they are not receiving church emails sent to that domain. I'm not sure of the details, but it's been several months without resolution.

I'd suggest changing your individual email to something more direct. I would avoid emails supplied by your ISP as you can lose them if you move or switch providers.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


Return to “Directory”

Who is online

Users browsing this forum: No registered users and 1 guest