mtwerner wrote:I sent a message to stake members the other day and received two emails myself, no difference in capitalization of the address. I also heard from other stake members that they received duplicate messages.
I just ran a test for your stake in our test environment and only one message was sent. Could you look at the headers and see if there are any differences between them? That would give me a starting spot to look at it with the SMTP team. If you want to send the headers for both messages by PM, that would be fine.
I ran a quick scan and there are at least 13 sets of members in your stake that share an email address but have them capitalized differently on the membership record. We expect them to get duplicates with the current system. That would be the first thing to check.
mtwerner wrote:Another observation that is interesting but no big deal: previous messages from me showed them coming from "Brother John Doe," but this time it just read "John Doe,"
kellymab wrote:You're right, it is missing the brother now. Interesting. I think it's fine either way. It does have the source statement still.
You're reading way too much into that. The message needed some editing because of the change to LCR, so we rewrote it instead of doing a copy-and-paste from the old code. I vaguely remember thinking that was a wasted word and dropping it when the message was rewritten. We were much more concerned with trying to keep the second paragraph of the footer from turning into a book.