LCR Expenses Entry Errors

Discussions about the Leader and Clerk Resources on lds.org.
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cjbeckert
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Joined: Sun Sep 21, 2008 9:22 pm
Location: Dayton, Ohio, USA

LCR Expenses Entry Errors

Postby cjbeckert » Sun Jun 16, 2019 1:17 pm

I've been receiving reports today from multiple units unable to enter expenses in the LCR. After entering all required info and uploading documentation they've receive an error when selecting Save:

"Uh oh! We're Sorry ... It looks like something went wrong which prevented the page you requested from displaying. Sorry for the inconvenience that this may have caused!"

We've all had to revert back to checks through MLS only in order to process expenses. I along with a couple of our units first noticed this problem yesterday and the same error randomly occurs when viewing details of transfers, expenses, and deposits.

Any word out there on what may be going on? Perhaps fall out from the domain shuffle? How wide spread is this beyond our stake in Ohio?

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Biggles
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Location: Watford, England

Re: LCR Expenses Entry Errors

Postby Biggles » Sun Jun 16, 2019 1:52 pm

We had issues last Tuesday and early Wednesday morning. By Wednesday evening the issue had been resolved. I also suspect that the problem then was due to the domain name shuffle. The problem on Tuesday evening initially started with every time the Expense tab was selected it went to the personal Donations tab. Wednesday morning we had the issue described by cjbeckart. FWIW - We are 7 hours ahead of Salt Lake, which would have coincided with the potential work being carried out.

I haven’t done any reimbursements since then, so can’t confirm whether the issue has returned. It of course might be due to server issues, which seem to manifest themselves almost every Sunday these days.

davesudweeks
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Location: Oklahoma, USA

Re: LCR Expenses Entry Errors

Postby davesudweeks » Sun Jun 16, 2019 2:09 pm

We did one earlier in the week this week and another one this morning. No issues with either one.

mvowles311
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Re: LCR Expenses Entry Errors

Postby mvowles311 » Tue Jun 18, 2019 7:28 pm

I ran into the same error in the same time frame. Last Sunday I noticed that the expense I was entering had found its way through the system. I had already printed a check through MLS and had to void the LCR version.

mvowles311
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Joined: Tue Jun 18, 2019 7:26 pm

Re: LCR Expenses Entry Errors

Postby mvowles311 » Tue Jun 18, 2019 7:36 pm

Nope. Ignore my previous reply. Looks like now when printing checks from MLS, they show up in the bishop's approval queue in LCR. I guess I'll have to figure out how to untangle my voiding...


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