Can'the log into LDS Tools

Any discussions around the Member Tools App on various mobile and electronic devices
valerie1025
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Joined: Wed Oct 31, 2018 8:46 pm

Can'the log into LDS Tools

Postby valerie1025 » Wed Oct 31, 2018 8:54 pm

I set up Gospel Library on my new tablet and logged in. But when I try to install LDS TOOLS I get an error: "Failed to create a secure connection to LDS.org." the it asks me to check my data connection and try again. I am already in Gospel Library, so I have a secure connection. Any suggestions? I have uninstalled and re installed in to no avail.

russellhltn
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Location: U.S.

Re: Can'the log into LDS Tools

Postby russellhltn » Wed Oct 31, 2018 9:14 pm

Android or iOS?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

mccown
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Joined: Thu Jul 26, 2012 12:57 pm

Re: Can'the log into LDS Tools

Postby mccown » Thu Nov 01, 2018 3:17 pm

For me, LDS Tools' login is broken on iOS 12.1. I can login on lds.org (on iOS), but the LDS Tools app won't accept the same username / password. I do have 2FA turned on, but I can't get past the login screen.

Thoughts?

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can'the log into LDS Tools

Postby russellhltn » Thu Nov 01, 2018 4:14 pm

mccown wrote:I can't get past the login screen. Thoughts?

Do you have any special characters such as punctuation in the password?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

wayneef93
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Posts: 2
Joined: Thu Nov 01, 2018 5:19 pm

Re: Can'the log into LDS Tools

Postby wayneef93 » Thu Nov 01, 2018 5:22 pm

I’m having the same problem with my new iPhone with iOS 12. My passwords worked on the other LDS apps but not on tools and lds.org. Any fixes?

errey
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Joined: Thu Nov 01, 2018 8:13 pm

Re: Can'the log into LDS Tools

Postby errey » Thu Nov 01, 2018 8:15 pm

I’m running 11.1.2, and I’m having the same problem, getting a message ‘Error Sign-in failed’. I’ve rebooted, but it’s still happening, and the same with my iPad

WillisCaldwell
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Joined: Fri Oct 07, 2016 1:19 pm

Re: Can'the log into LDS Tools

Postby WillisCaldwell » Thu Nov 01, 2018 8:35 pm

Same problem. Says Error: Sign-in failed.
I’ve restarted the app, restarted the phone, reinstalled the app. No luck. I can sign into my account online, just not through LDS Tools.

ldmoody
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Posts: 1
Joined: Thu Nov 09, 2017 12:52 pm

Re: Can'the log into LDS Tools

Postby ldmoody » Thu Nov 01, 2018 9:23 pm

I'm having this same problem as everyone above. Tried everything! Need a quick fix!

jfarmer_inoregon
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Posts: 2
Joined: Sat Mar 17, 2018 2:35 pm

Re: Can'the log into LDS Tools

Postby jfarmer_inoregon » Thu Nov 01, 2018 9:32 pm

Same with me- deleted and reinstalled... works online but not on the lds tools app. :( running latest iOS as well.

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sbradshaw
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Re: Can'the log into LDS Tools

Postby sbradshaw » Fri Nov 02, 2018 12:14 pm

Some of the servers were disconnected temporarily yesterday evening. Does sign-in work for you all now?
Samuel Bradshaw • If you desire to serve God, you are called to the work.


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