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Re: Lds tools won't let me sign in

Posted: Wed Dec 04, 2019 3:54 pm
by nykvail
Member Tools is not letting me or my counselor log in on our iPads. Our usernames and password work fine on computers and my android phone.
Have verified we are using the most recent version of the app.

Re: Lds tools won't let me sign in

Posted: Wed Dec 04, 2019 3:56 pm
by russellhltn
There's a problem with the sync service. They're working on it, but no timeline for a resolution.

Re: Lds tools won't let me sign in

Posted: Wed Dec 04, 2019 4:00 pm
by nykvail
Thank you for making us aware of the issue.

Re: Lds tools won't let me sign in

Posted: Sun Dec 08, 2019 6:43 pm
by jpjones~ogr
Just wondering if sync service problems have been solved. A ward member recently downloaded Member Tools and has been trying to log-in and set it up, but gets a check back later message with every attempt.

Re: Lds tools won't let me sign in

Posted: Sun Dec 08, 2019 6:53 pm
by jdlessley
The sync servers are still down as of this post.

Re: Lds tools won't let me sign in

Posted: Mon Dec 09, 2019 9:43 pm
by richard.ashcraft
Posting a reply so I can get an update on this thread once this issue gets resolved.

Also, your “app support” link from the App Store goes to a “page not found”, and the link to send feedback leads to a 404 page as well.

Re: Lds tools won't let me sign in

Posted: Tue Dec 10, 2019 3:48 am
by jdlessley
richard.ashcraft wrote:Also, your “app support” link from the App Store goes to a “page not found”, and the link to send feedback leads to a 404 page as well.

These are related to the servers being down.

Re: Lds tools won't let me sign in

Posted: Tue Dec 10, 2019 10:25 pm
by jpjones~ogr
I've appreciated the resource these forums provide, and they remain a great tool. Answers to more than a couple strange PC problems have come from here, as well as insights on unit administration. Folks I'm able to help kind-of think of me as having super powers. In brief, many thanks to the moderators and contributors.

The Member Tools log-in problem had me scratching my head a bit more than usual, so I'm grateful this thread was initiated.

Happy Holidays!

Re: Lds tools won't let me sign in

Posted: Tue Feb 25, 2020 6:23 am
by Smartdm
I have a similar problem, the site returns with directory services are unavialable, try again latter. I have tried for two days same results

Re: Lds tools won't let me sign in

Posted: Thu Feb 27, 2020 6:03 pm
by iquique73
I can sort of log in, but there is no data: I can't see the directory, the organizations list, etc. Reports isn't even on the menu.