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Cant't sync and have lost all data

Posted: Tue Dec 03, 2019 10:20 am
by rdarinw
I have an iPhone 11 Pro running the latest iOS 13.2.3. I haven't been able to sync for a few days. I've re-started my phone and uninstalled Member Tools and then installed the latest version. Unfortunately it still won't sync and now I've lost all of the data that I had. I get "Error Downloading" message. I'm the Stake Executive Secretary, so this is proving to be very inconvenient. Any help would be appreciated. Thanks.

Re: Cant't sync and have lost all data

Posted: Tue Dec 03, 2019 2:29 pm
by jonnie_lingo
I and a counselor in the bishopric in my ward are experiencing the same issue. We've reinstalled and our phones won't sync, which means you can't get to the phone numbers, addresses, etc.

Re: Cant't sync and have lost all data

Posted: Tue Dec 03, 2019 2:37 pm
by russellhltn
I tried just now on my Android. It indicated services are down.

Re: Cant't sync and have lost all data

Posted: Tue Dec 03, 2019 2:42 pm
by Biggles
I’m almost having the same issue. I haven’t lost any data, may be because I’ve not deleted the app in an effort to resolve this issue, but I’m getting the sync error on my iPad. I surmise that there is probably a server issue. I will see what tomorrow brings!

Re: Cant't sync and have lost all data

Posted: Tue Dec 03, 2019 7:46 pm
by mburton06
Writing from NH. Just upgraded to iphone xs and having the same issue. Hopefully its just an outage and nit an issue with my phone. Tried uninstalling and reinstalling app. My username and password are correct

Re: Cant't sync and have lost all data

Posted: Tue Dec 03, 2019 7:47 pm
by rdarinw
Don't delete the app, you will lose all data and you can't re-sync. Yet...

Re: Cant't sync and have lost all data

Posted: Tue Dec 03, 2019 8:58 pm
by mburton06
rdarinw wrote:Don't delete the app, you will lose all data and you can't re-sync. Yet...
. Found that out, was upgrading my phone so had no choice

Re: Cant't sync and have lost all data

Posted: Wed Dec 04, 2019 6:12 am
by reneemanwaring
My phone won’t Re-sync. I have tried rebooting my phone several times. I have also uninstalled and reinstalled the members app. Now of course I cannot open the app at all. It won’t work on my iPhone it won’t work on my iPad. I’m a relief Society president and I can hardly function without this app. Is there a solution to this?

Re: Cant't sync and have lost all data

Posted: Wed Dec 04, 2019 7:40 am
by joannacall
I have a google phone. I have the same issue. I can't sign in. It won't let me sync. I have not deleted the ap.

Re: Cant't sync and have lost all data

Posted: Wed Dec 04, 2019 11:48 am
by Biggles
IPad Member Tools now syncing!