Member Tools Sync and SIgn-In

Any discussions around the Member Tools App on various mobile and electronic devices
lpgunther
New Member
Posts: 1
Joined: Mon Dec 09, 2019 7:24 am

Member Tools Sync and SIgn-In

Postby lpgunther » Mon Dec 09, 2019 7:31 am

I received a reminder to sync in Member Tools (as I do from time to time) but when I enter my password info it says "Downloading--this may take a couple of minutes" and then a warning comes up saying, "Warning: ChurchofJesusChrist.org is currently down for maintenance. Please try again later." I have been receiving this for the past few days, but my husband's Member Tools is working fine and I am not having any problems logging in to any of my other Church accounts. Any ideas?

erika.a.potter
New Member
Posts: 1
Joined: Mon Dec 09, 2019 8:09 am

Re: Member Tools Sync and SIgn-In

Postby erika.a.potter » Mon Dec 09, 2019 8:10 am

I’ve been having this same issue for the past 24 hours and it’s extremely frustrating! I’ve tried deleting, re-downloading, re-starting my phone, etc. but nothing has worked. Any input would be helpful!

drepouille
Senior Member
Posts: 2688
Joined: Sun Jul 01, 2007 5:06 pm
Location: Plattsmouth, NE
Contact:

Re: Member Tools Sync and SIgn-In

Postby drepouille » Mon Dec 09, 2019 8:13 am

We all had that problem yesterday, and again this morning. We must all wait for the engineers to fix the "sync" servers, which are down.
Dana Repouille, Plattsmouth, Nebraska

thomasmi0921
New Member
Posts: 1
Joined: Mon Dec 09, 2019 9:43 am

Re: Member Tools Sync and SIgn-In

Postby thomasmi0921 » Mon Dec 09, 2019 9:48 am

Thomasmi0921 - the member tools app on my android keeps telling me the site is down for maintenance. I can log in fine on a PC

jdlessley
Community Moderators
Posts: 8418
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Member Tools Sync and SIgn-In

Postby jdlessley » Mon Dec 09, 2019 6:34 pm

thomasmi0921 wrote:Thomasmi0921 - the member tools app on my android keeps telling me the site is down for maintenance. I can log in fine on a PC

Member Tools uses different servers to sync data than what the website uses. They are looking into what is causing the problems with the Member Tools servers but have not had any success. Sometimes they work and sometimes they do not.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

mckeacbr
New Member
Posts: 1
Joined: Tue Dec 10, 2019 9:07 am

Re: Member Tools Sync and SIgn-In

Postby mckeacbr » Tue Dec 10, 2019 9:11 am

"Warning: ChurchofJesusChrist.org is currently down for maintenance. Please try again later."
For the past few days, this is the response to any login attempt to Member Tools from my phone. On my iPad, there is no response whatsoever - it's like the login button doesn't work. Is there any update as to when (or how) we'll be able to login to Member Tools again?

scgallafent
Church Employee
Church Employee
Posts: 2716
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Member Tools Sync and SIgn-In

Postby scgallafent » Tue Dec 10, 2019 11:50 am

Engineers are working on it. I don't think anyone has a firm "when" yet.

eveloc
New Member
Posts: 4
Joined: Mon May 21, 2012 11:54 am

Re: Member Tools Sync and SIgn-In

Postby eveloc » Wed Dec 11, 2019 10:44 am

Can the engineers leave a comment as to when the sync issues will be solved?

russellhltn
Community Administrator
Posts: 30392
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Member Tools Sync and SIgn-In

Postby russellhltn » Wed Dec 11, 2019 10:53 am

eveloc wrote:Can the engineers leave a comment as to when the sync issues will be solved?

Please see the post before yours.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

trujigt!3
New Member
Posts: 1
Joined: Mon Jan 27, 2020 5:35 pm

Re: Member Tools Sync and SIgn-In

Postby trujigt!3 » Mon Jan 27, 2020 5:41 pm

I tried login into the member tools app and it did not recognized my login but it lead me to the church website so I could change my password. The new password doesn't open the app either. So what am I doing wrong? please advise


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