Member Tools down for maintenance

Any discussions around the Member Tools App on various mobile and electronic devices
jemorris
New Member
Posts: 2
Joined: Mon Dec 09, 2019 10:40 am

Member Tools down for maintenance

Postby jemorris » Mon Dec 09, 2019 10:43 am

The Member Tools app states it’s down for maintenance but it’s been down since yesterday. I’ve tried deleting and downloading the app again in case my phone was the issue. Anyone else having trouble?

scgallafent
Church Employee
Church Employee
Posts: 2667
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Member Tools down for maintenance

Postby scgallafent » Mon Dec 09, 2019 10:46 am

As far as I know, it's still down and they're working on the issues.

zielkee
New Member
Posts: 2
Joined: Thu Jan 28, 2016 4:25 pm

Re: Member Tools down for maintenance

Postby zielkee » Mon Dec 09, 2019 12:19 pm

I have the same problem - can't sync tools; tried re installing.

rogersbb
New Member
Posts: 3
Joined: Mon Nov 04, 2019 10:22 am

Re: Member Tools down for maintenance

Postby rogersbb » Mon Dec 09, 2019 12:51 pm

I have had the same problem since yesterday. When I try to sync I get "ChurchOfJesusChrist.org is currently down for maintenance. Please try again later". Side note: That message is a little disconcerting as it implies the church website is down.

russellhltn
Community Administrator
Posts: 30091
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Member Tools down for maintenance

Postby russellhltn » Mon Dec 09, 2019 1:13 pm

zielkee wrote:I have the same problem


rogersbb wrote:I have had the same problem since yesterday.


You have lots of company. There's no projected timeline for a fix.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

mvesplin
New Member
Posts: 1
Joined: Tue Dec 10, 2019 11:06 am

Re: Member Tools down for maintenance

Postby mvesplin » Tue Dec 10, 2019 11:16 am

I've had the same problem now for several days & have tried deleting & reinstalling the app with no success. It's working just fine on my husband's phone which doesn't make sense given the error message. Any updates regarding the fix time frame?

scgallafent
Church Employee
Church Employee
Posts: 2667
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Member Tools down for maintenance

Postby scgallafent » Tue Dec 10, 2019 11:51 am

Engineers are working on it. I don't think anyone has a firm "when" yet.

sam.davis
New Member
Posts: 1
Joined: Tue Dec 10, 2019 4:07 pm

Re: Member Tools down for maintenance

Postby sam.davis » Tue Dec 10, 2019 4:15 pm

You’re not alone. I think everyone who has tried to sync Member Tools since the eighth, either by choice or otherwise, is now locked out and receiving the above mentioned message re down for maintenance.

LemanU
New Member
Posts: 2
Joined: Tue Dec 10, 2019 6:39 pm

Re: Member Tools down for maintenance

Postby LemanU » Tue Dec 10, 2019 6:44 pm

I cannot download to update since Sunday. This is the 3rd day. It keeps saying the server is down for maintenance. What is happening? I emailed the support line, no reply from them either. Can anyone let me know? I really need to use it for our upcoming Christmas party.

russellhltn
Community Administrator
Posts: 30091
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Member Tools down for maintenance

Postby russellhltn » Tue Dec 10, 2019 7:11 pm

They're busy working on it. I'm not sure as they've figured out the "what", so they're unable to give a "when".

At this point, the only thing under your control is prayer. They're already working on it. Tales of hardship might make you feel better, but it will not make it go faster.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


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