Tools App Not Working after Recent July 2020 update

Any discussions around the Member Tools App on various mobile and electronic devices
Orlandoh9
New Member
Posts: 5
Joined: Tue Jul 07, 2020 10:51 am

Tools App Not Working after Recent July 2020 update

Postby Orlandoh9 » Tue Jul 07, 2020 11:00 am

The tools app was recently updated 6 days ago. I have logged in several times and after login it shows that it is updating and then it gets stuck for a few minutes and then it resets to requesting I log in again. Each time I log in it repeats this process. I have deleted the app, restarted my phone, cleared my cache and reinstalled the app with the same results. Prior to this recent app update, my app worked just fine. Any assistance would be appreciated.

russellhltn
Community Administrator
Posts: 29337
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Tools App Not Working after Recent July 2020 update

Postby russellhltn » Tue Jul 07, 2020 11:09 am

Are you able to get to the point of sending feedback? That's the best way to bring it to the attention of the developers.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

Orlandoh9
New Member
Posts: 5
Joined: Tue Jul 07, 2020 10:51 am

Re: Tools App Not Working after Recent July 2020 update

Postby Orlandoh9 » Tue Jul 07, 2020 11:22 am

No, it doesn’t complete the update or allow me to do anything in the app before it goes back to the login screen. I am logged on using my iPad to access this forum. The problem continues on both my iPhone 8Plus running iOS 13.5.1 and my iPad. I hope I can get some help with a solution soon.

Orlandoh9
New Member
Posts: 5
Joined: Tue Jul 07, 2020 10:51 am

Re: Tools App Not Working after Recent July 2020 update

Postby Orlandoh9 » Tue Jul 07, 2020 11:34 am

I was able to click on help at the login screen and send feedback to the developers. Hope they can fix this soon.

naomilish
New Member
Posts: 2
Joined: Tue Jul 07, 2020 1:16 pm

Re: Tools App Not Working after Recent July 2020 update

Postby naomilish » Tue Jul 07, 2020 1:18 pm

I am having the same issue. Did you find a way to resolve this?

Orlandoh9
New Member
Posts: 5
Joined: Tue Jul 07, 2020 10:51 am

Re: Tools App Not Working after Recent July 2020 update

Postby Orlandoh9 » Tue Jul 07, 2020 1:36 pm

I did not, but I recommend the following:
At the login screen click on help, then contact us. This will creat an email with your device specifics to the developers.

scgallafent
Church Employee
Church Employee
Posts: 2583
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Tools App Not Working after Recent July 2020 update

Postby scgallafent » Tue Jul 07, 2020 7:01 pm

There were some server issues today that were causing problems with Tools sync. Those should be resolved.

Orlandoh9
New Member
Posts: 5
Joined: Tue Jul 07, 2020 10:51 am

Re: Tools App Not Working after Recent July 2020 update

Postby Orlandoh9 » Wed Jul 08, 2020 10:13 am

The server improvement resolved the problem. Thank you for informing me of that issue resolution.

mpliechty
New Member
Posts: 1
Joined: Sun Jul 26, 2020 6:08 pm

Re: Tools App Not Working after Recent July 2020 update

Postby mpliechty » Sun Jul 26, 2020 6:10 pm

July 26 and my app is doing the same thing. Also removed and reinstalled it, but doesn’t work....
Anyone else having the same problem still?
I’ll submit feedback via “help” also.

josephchristiansen
New Member
Posts: 1
Joined: Sun Aug 02, 2020 9:36 am

Re: Tools App Not Working after Recent July 2020 update

Postby josephchristiansen » Sun Aug 02, 2020 9:39 am

I'm having the same problem on the app on August 2nd. I'll submit feedback via "help" on the app as others have suggested.


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