Tools App Not Working after Recent July 2020 update

Any discussions around the Member Tools App on various mobile and electronic devices
ECFinley
New Member
Posts: 6
Joined: Tue May 31, 2011 12:31 pm

Re: Tools App Not Working after Recent July 2020 update

Post by ECFinley »

Tools update failed for the last 6 days for manual update.
sadowski97
New Member
Posts: 1
Joined: Sun Aug 09, 2020 11:28 am

Re: Tools App Not Working after Recent July 2020 update

Post by sadowski97 »

I’m also having the same issue on August 9, 2020 (today).
ECFinley
New Member
Posts: 6
Joined: Tue May 31, 2011 12:31 pm

Re: Tools App Not Working after Recent July 2020 update

Post by ECFinley »

ECFinley wrote:Tools update failed for the last 6 days for manual update.
I decided to open Tools and when I again tried to manually update, received the same failed message. I then decided to sign-out, open Tools again and sign-in and create a PIN (I used the same one I always used) and it works fine now.
cindyluker
New Member
Posts: 1
Joined: Tue Aug 11, 2020 7:58 pm

Re: Tools App Not Working after Recent July 2020 update

Post by cindyluker »

I am not able to use the tools app since the update in July. I get a message that it is currently not available. How can I fix this?
jdlessley
Community Moderators
Posts: 10517
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Tools App Not Working after Recent July 2020 update

Post by jdlessley »

Have you tried signing out of the app and then signing back into it?
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
rmilan
New Member
Posts: 1
Joined: Wed Aug 12, 2020 9:20 pm

Re: Tools App Not Working after Recent July 2020 update

Post by rmilan »

I read through all the posts and comments. Glad to know this has been brought to the attention of the developers. However, it's now August 12th and the problem still exists. So, I'm hoping there's some insight as to when a resolution might be forthcoming? As the Communications Specialist in my ward, I need the info in the LCR to be up-to-date if I'm going to reach the right people with our needed messaging efforts. So, I'm sending prayers and positive thoughts in the direction of the programmers and will hope a fix is in the works and on its way, soon.

Oh, and for the record, with regards to all the helpful suggestions offered, several people in my ward have experienced this. There's no rhyme or reason as to the device (some are older, some are brand new) or the OS (again, old and new). Devices have been turned off and on again. The app has been uninstalled and reinstalled. Some have toggled back and forth between the Automatic Update and Manual Update options, and then turned devices on and off. Trust me, we have some pretty tech-savvy people in our ward and they've done about everything humanly possible from a user's standpoint to resolve this and, sadly, nothing has worked. Like the LCR and the Gospel Living app and quite a few others—like any technology—there are bugs that need to be exterminated. But I have great faith in the developers and that they'll rise to the challenge and, once again, present us with some amazing resources. Thanks all!
garystroble
Senior Member
Posts: 903
Joined: Thu Oct 20, 2016 4:34 pm
Location: near Milwaukee, Wisconsin, United States

Re: Tools App Not Working after Recent July 2020 update

Post by garystroble »

The problem is, who is testing the software? My guess, based on what is happening to live product, is not a lot of testing is being done and it's up to the members to report problems. Not the way to run a successful railroad.
lajackson
Community Moderators
Posts: 11795
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: Tools App Not Working after Recent July 2020 update

Post by lajackson »

rmilan wrote:Like the LCR and the Gospel Living app and quite a few others—like any technology—there are bugs that need to be exterminated. But I have great faith in the developers and that they'll rise to the challenge and, once again, present us with some amazing resources. Thanks all!
I think he is working as fast as he can. [grin]

(I really do not know how many there are, but I do know that there are very few.)
kaseyg
New Member
Posts: 1
Joined: Sun Sep 06, 2020 7:43 pm

Re: Tools App Not Working after Recent July 2020 update

Post by kaseyg »

I’m having the same problem. It’s September 6th. It would be great if this could be permanently resolved.
jdlessley
Community Moderators
Posts: 10517
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Tools App Not Working after Recent July 2020 update

Post by jdlessley »

kaseyg wrote:I’m having the same problem. It’s September 6th. It would be great if this could be permanently resolved.
Have you sent feedback?
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?

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