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problem with lds tools ap

Posted: Mon Nov 05, 2012 9:24 am
by bonwmobley
The problem I am experiencing with this ap is that the directory comes up blank, with no names as well as the calling part. The only part that has any information is the calendar.
I've deleted the ap and downloaded again with the same problems. Any idea how to solve this?????

Posted: Mon Nov 05, 2012 9:40 am
by Biggles
If you were trying to do this yesterday, its highly unlikely that the sync went through, especially if you live in the USA. On Sundays the Church servers experience very high loads and more often than not fail to sync at all!

You don't say which platform you are using (IOS, Android etc). From my experience with the IOS version, Sunday is the day to avoid trying to download any data. I believe the Church is in the process of updating its servers, but we don't know how long that will take!

At the moment just avoid Sundays, for syncing purposes, until the situation is resolved!