Missionary that cannot see the information that they need to see

Discussions around the Android version of the Member Tools application
landon0965
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Missionary that cannot see the information that they need to see

Postby landon0965 » Wed Jun 10, 2020 5:41 am

We have a missionary in our mission who doesn't have access to see the District's information in which he is serving. Is there anything we can do to fix that? He can see other districts and stakes in our mission but for some reason he cant see the one he is specifically serving in. Any suggestions?

russellhltn
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Re: Missionary that cannot see the information that they need to see

Postby russellhltn » Wed Jun 10, 2020 11:10 am

I'd image that it's an issue with the mission recording his assignment in their system.

Out of curiosity, is there another missionary serving that has same last name? Perhaps there's some confusion over who is serving where.

I'm not sure how it works on the mission side, but the key to everything tends to be the MRN. The MRN of the assigned missionary has to match the MRN on the Church Account being used to access Member Tools.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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cheru01
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Re: Missionary that cannot see the information that they need to see

Postby cheru01 » Tue Oct 06, 2020 3:37 pm

I am having the same aforementioned problem. I'm a missionary in the Oregon Salem mission. I have done everything I could think of; re-syncing, signing out and signing back in, uninstalling and re-installing the app, and checking with the mission office. Our Area Book application has all of the Member Tools info that it syncs up with, so I'm thinking it's a Tools problem and not a administration issue... Many of the missionaries in our mission are having the same problem right now, and we can't figure it out. Any suggestions? Anyone I can contact about that?

scgallafent
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Re: Missionary that cannot see the information that they need to see

Postby scgallafent » Wed Oct 07, 2020 11:06 am

There is a known issue causing this that should be resolved next week.

TristanHodgins
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Re: Missionary that cannot see the information that they need to see

Postby TristanHodgins » Fri Nov 20, 2020 12:23 pm

scgallafent wrote:There is a known issue causing this that should be resolved next week.


Has this issue been resolved yet? I'm a technology specalist for the Washington DC North mission, and I have received a couple of calls from missionaries who are unable to see information for the wards in which that they are assigned to serve in the Member Tools app. However, they see the information in the Area Book app, and they can see the information on the web version of member tools (through. firefox on missionary phones).


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