Cannot sign into LDS account using LDS Tools

Discussions around the Android version of the Member Tools application
richard6389
New Member
Posts: 1
Joined: Thu Nov 16, 2017 6:51 am

Cannot sign into LDS account using LDS Tools

Postby richard6389 » Sat Jun 30, 2018 2:16 am

Hi. I'm wanting to use LDS Tools in order to look find my endowment date. I have an LDS account. I know my username and password.

This morning I just installed LDS Tools. I want to look at "SHOW MEMBERSHIP INFORMATION".

When I click on that, I am prompted to sign into my LDS account. But even though my details are correct I get the message " Error Incorrect username or password".

As I say, I'm entering the correct details, the details that do allow me to sign into my LDS account, when I do so thru my browser. Can anyone help? Thanks.

russellhltn
Community Administrator
Posts: 27111
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cannot sign into LDS account using LDS Tools

Postby russellhltn » Sat Jun 30, 2018 1:06 pm

By chance, are you using any punctuation in the password? That screen may not be encoding it correctly.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

MartinStanley
New Member
Posts: 3
Joined: Mon Jan 09, 2017 8:32 pm

Re: Cannot sign into LDS account using LDS Tools

Postby MartinStanley » Sun Jul 01, 2018 2:22 pm

A number of ward members were having similar problems today. I am ward clerk and have had difficulty signing into my account on lds.org and on lds tools.

It looks like that there are some server issues. I'd wait a day. If still happening on Monday then you can call the help line and they can check your account.

Martin Stanley

jscheurich2
New Member
Posts: 1
Joined: Thu Feb 21, 2019 10:29 pm

Re: Cannot sign into LDS account using LDS Tools

Postby jscheurich2 » Thu Feb 21, 2019 10:42 pm

Cannot sign into LDS Tools I know my USERNAME and PASSWORD

russellhltn
Community Administrator
Posts: 27111
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cannot sign into LDS account using LDS Tools

Postby russellhltn » Fri Feb 22, 2019 1:22 am

jscheurich2 wrote:Cannot sign into LDS Tools I know my USERNAME and PASSWORD

Have you updated to the version that was released today?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


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