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Re: LDS Tools Services are unavailable

Posted: Thu Feb 14, 2019 3:59 am
by gshosford
Thank you. I will try sending feedback to them again. It will be the third time. Hopefully, they will not disregard my feedback.

Re: LDS Tools Services are unavailable

Posted: Thu Feb 14, 2019 9:38 am
by scgallafent
gshosford wrote:Thank you. I will try sending feedback to them again. It will be the third time. Hopefully, they will not disregard my feedback.
Feedback is reviewed, but there is no guarantee that you will get a response.

Sending repeated feedback on this issue isn't going to do anything except create more work for the person reviewing the feedback.

Re: LDS Tools Services are unavailable

Posted: Fri Feb 15, 2019 6:16 pm
by pyz01
Not sure if this helps everyone - but here are a couple of pieces that may help:

1. It appears that those in leadership positions (like Elders Quorum Presidency or Relief Society Presidency) who have expanded access to ministering are experiencing the syncing problems. The problem does not appear to be universal Android.
2. The feedback I received back from technical support was that the Android services are experiencing some difficulties and that I should use the BETA version until it is fixed.
3. The BETA version is working for syncing and worked on both my devices (phone and tablet).

Hope this information is helpful for others.

Re: LDS Tools Services are unavailable

Posted: Sun Feb 17, 2019 4:09 pm
by WJederberg
As the executive secretary, I have to access member information in a lot of meetings and when preparing agendas and reports for the Bishop. Sure I can log on from my computer, but won't be carrying it around to every meeting. This error is on both my phone and my notepad. They were both working up until a week or so ago. I have uninstalled and reinstalled the app. (including cache clearing) and it still won't completely synch. I hope this gets cleared soon.

Re: LDS Tools Services are unavailable

Posted: Sun Feb 17, 2019 8:32 pm
by lajackson
WJederberg wrote:They were both working up until a week or so ago.
And for the last week they have been trying to isolate and fix the problem. And for those who have succeeded by loading the beta, wonderful. But there are reports that some who have switched to the beta are still having the same sync problem.

I would not want to be the person who is fixing this challenge, because it may be related to other services besides the app itself.

Re: LDS Tools Services are unavailable

Posted: Tue Feb 19, 2019 8:13 pm
by jmackie6
Same problem here. I have Android 8.1.0 and it is up to date. I have cleared the cache, cleared data, and finally reinstalled the app. Still no luck. It Starts to sync and then at the end it says that the app has stopped working or that lds services are unavailable. I have gotten both of these responses but the "app stoppped working" has been more common.

Re: LDS Tools Services are unavailable

Posted: Tue Feb 19, 2019 8:29 pm
by davesudweeks
jmackie6 wrote:Same problem here. I have Android 8.1.0 and it is up to date. I have cleared the cache, cleared data, and finally reinstalled the app. Still no luck. It Starts to sync and then at the end it says that the app has stopped working or that lds services are unavailable. I have gotten both of these responses but the "app stoppped working" has been more common.
In other posts, those who are closer to this issue than I am have indicated that they have determined what the problem is but fixing it is more of a challenge than anticipated. We will need to be patient - they are working on it as diligently as possible. For ward leaders, you can do everything on LDS.org that you can with LDSTools. Yes, it may be a bit inconvenient but it works.

Re: LDS Tools Services are unavailable

Posted: Thu Feb 21, 2019 7:38 pm
by badgoatfarm
Same issue today and I am running android 7 on a LG stylus 2 I believe.

Re: LDS Tools Services are unavailable

Posted: Thu Feb 21, 2019 8:24 pm
by russellhltn
The app was updated in the Google Play Store today. That should fix the issue.

Re: LDS Tools Services are unavailable

Posted: Tue Dec 03, 2019 10:33 pm
by drmoreland
Not working on my new pixel 4. Transferred the app from my old phone. got the tools services not available try again later message. Uninstall and reinstall the latest 4.4 release and had the same result. Advice?