SOLUTION: LDS directory services are unavailable

Discussions around the Android version of the Member Tools application
swidmann1
New Member
Posts: 14
Joined: Sun Sep 11, 2011 5:02 pm
Location: Temple, Texas, USA

SOLUTION: LDS directory services are unavailable

Post by swidmann1 »

I've been having the same problem in receiving this error message when synching. Ultimately I uninstalled the LDS Tools app and reinstalled it on my phone. BINGO, that solved the synching problem for me.
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llreef
New Member
Posts: 1
Joined: Fri Feb 08, 2019 11:58 am

Re: SOLUTION: LDS directory services are unavailable

Post by llreef »

I've uninstalled and installed several times and still can't sync!!! So frustrated!
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deeter84
New Member
Posts: 3
Joined: Tue May 09, 2017 3:46 pm

Re: SOLUTION: LDS directory services are unavailable

Post by deeter84 »

Same problem. I've also uninstalled and reinstalled. I agree, very frustrating!
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jefferson09
New Member
Posts: 1
Joined: Sun Aug 05, 2018 9:54 pm

Re: SOLUTION: LDS directory services are unavailable

Post by jefferson09 »

I am having the same problem.
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WJederberg
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Posts: 2
Joined: Thu Jan 05, 2017 5:29 am

Re: SOLUTION: LDS directory services are unavailable

Post by WJederberg »

I am having the same problem with my phone and notepad. My phone has the right OS (5.11). This is very frustrating. All was well two weeks ago. I have uninstalled and reinstalled several time on both devices. :roll:
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lajackson
Community Moderators
Posts: 11795
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: SOLUTION: LDS directory services are unavailable

Post by lajackson »

There is a problem with the LDS Tools for Android sync function that is being worked. Unfortunately, there is no estimated fix time.
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yeardleys
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Posts: 1
Joined: Thu Oct 11, 2018 5:18 pm

Re: SOLUTION: LDS directory services are unavailable

Post by yeardleys »

Where was it posted that a fix action was occurring? What is the fix action? What was the sync problem specifically?
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lajackson
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Posts: 11795
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: SOLUTION: LDS directory services are unavailable

Post by lajackson »

yeardleys wrote:Where was it posted that a fix action was occurring? What is the fix action? What was the sync problem specifically?
The problem has been discussed at length in a number of topics here at the Forum. A revised version of the app (3.5.4) was released a few days ago.

It is my understanding that there was an interface problem. LDS Tools gets most of its information from other services, and it appears that one of the services returned an unexpected response that LDS Tools was not able to handle.
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clydewogden
New Member
Posts: 1
Joined: Wed Sep 04, 2019 1:59 pm

Re: SOLUTION: LDS directory services are unavailable

Post by clydewogden »

I am having the same problem.
Things were fine until 2 weeks ago.
I tried to access leaders and clerks account and all I get is this error message:

Corus
Internal Server Error

checking the address box is shows--nrcorus.churchofjesuschrist.org corus
Help
Clyde Ogden,
[personal contact information removed - this is a public forum]
Last edited by russellhltn on Wed Sep 04, 2019 5:13 pm, edited 1 time in total.
Reason: personal contact information removed - this is a public forum
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russellhltn
Community Administrator
Posts: 36004
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: SOLUTION: LDS directory services are unavailable

Post by russellhltn »

clydewogden wrote:I am having the same problem.
Things were fine until 2 weeks ago.
I tried to access leaders and clerks account and all I get is this error message:
Are you using a web browser, or using the Member Tools app in Android?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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