Can't get to directory services.

Discussions around the Android version of the Member Tools application
deniseowens0123@gmail.com
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Posts: 1
Joined: Thu Aug 01, 2019 10:31 pm

Can't get to directory services.

Postby deniseowens0123@gmail.com » Thu Aug 01, 2019 10:35 pm

I log on but when it comes to trying to synch. It says,

Directory services are unavailable. Please try again later. OK

Can anybody help. I have a Samsung S10 running the latest Android system. My Galaxy S5 ran it well.

Please help. :roll:

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can't get to directory services.

Postby russellhltn » Fri Aug 02, 2019 2:30 pm

Make sure you're running the current version of Member Tools, 3.6.1. Also, make sure you're not running a web filter or you're on a filtered network connection. It may be blocking access to church servers.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

Aczlan
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Joined: Sun Jun 06, 2010 4:29 pm
Location: Upstate, NY, USA

Re: Can't get to directory services.

Postby Aczlan » Wed Oct 02, 2019 6:56 pm

Running into this on my wife's phone. Her account will not sync, just cays "Directory Services are unavailable. Please try again later"
Tried uninstalling, reinstalling, clearing data/cache, etc. BUT if I put in my username and password, it works just fine.
Yet, she can access the same data on the website with no issues.

Aaron Z

russellhltn
Community Administrator
Posts: 30923
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can't get to directory services.

Postby russellhltn » Wed Oct 02, 2019 6:58 pm

I'd use the "contact us" in the app to report it. I'm guessing your wife has access to some additional information and there's something funny about it that's confusing the app.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

Aczlan
Member
Posts: 358
Joined: Sun Jun 06, 2010 4:29 pm
Location: Upstate, NY, USA

Re: Can't get to directory services.

Postby Aczlan » Thu Oct 03, 2019 4:13 am

russellhltn wrote:I'd use the "contact us" in the app to report it. I'm guessing your wife has access to some additional information and there's something funny about it that's confusing the app.
I tried reporting, but it didn't let me send a report, so I sent in an email to ldstools-android@ldschurch.org (just yesterday). She has access to some additional information (I assume) as YW Secretary.

Aaron Z

Aczlan
Member
Posts: 358
Joined: Sun Jun 06, 2010 4:29 pm
Location: Upstate, NY, USA

Re: Can't get to directory services.

Postby Aczlan » Sun Oct 13, 2019 2:35 pm

I emailed a description of my issues and screenshots to ldstools-android@ldschurch.org on 2 Oct, still no response and its still not working on her phone.

Aaron Z

Aczlan
Member
Posts: 358
Joined: Sun Jun 06, 2010 4:29 pm
Location: Upstate, NY, USA

Re: Can't get to directory services.

Postby Aczlan » Sun Oct 20, 2019 10:48 am

Aczlan wrote:I emailed a description of my issues and screenshots to ldstools-android@ldschurch.org on 2 Oct, still no response and its still not working on her phone.

Aaron Z
Tried again last night, had her log into LDS tools on another device and it worked, then she tried logging into her phone again and it worked.
No idea what changed, same login as before, but it works now,

Aaron Z


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