I log on but when it comes to trying to synch. It says,
Directory services are unavailable. Please try again later. OK
Can anybody help. I have a Samsung S10 running the latest Android system. My Galaxy S5 ran it well.
Please help.
Can't get to directory services.
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Re: Can't get to directory services.
Make sure you're running the current version of Member Tools, 3.6.1. Also, make sure you're not running a web filter or you're on a filtered network connection. It may be blocking access to church servers.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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Re: Can't get to directory services.
Running into this on my wife's phone. Her account will not sync, just cays "Directory Services are unavailable. Please try again later"
Tried uninstalling, reinstalling, clearing data/cache, etc. BUT if I put in my username and password, it works just fine.
Yet, she can access the same data on the website with no issues.
Aaron Z
Tried uninstalling, reinstalling, clearing data/cache, etc. BUT if I put in my username and password, it works just fine.
Yet, she can access the same data on the website with no issues.
Aaron Z
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Re: Can't get to directory services.
I'd use the "contact us" in the app to report it. I'm guessing your wife has access to some additional information and there's something funny about it that's confusing the app.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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Re: Can't get to directory services.
I tried reporting, but it didn't let me send a report, so I sent in an email to ldstools-android@ldschurch.org (just yesterday). She has access to some additional information (I assume) as YW Secretary.russellhltn wrote:I'd use the "contact us" in the app to report it. I'm guessing your wife has access to some additional information and there's something funny about it that's confusing the app.
Aaron Z
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Re: Can't get to directory services.
I emailed a description of my issues and screenshots to ldstools-android@ldschurch.org on 2 Oct, still no response and its still not working on her phone.
Aaron Z
Aaron Z
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Re: Can't get to directory services.
Tried again last night, had her log into LDS tools on another device and it worked, then she tried logging into her phone again and it worked.Aczlan wrote:I emailed a description of my issues and screenshots to ldstools-android@ldschurch.org on 2 Oct, still no response and its still not working on her phone.
Aaron Z
No idea what changed, same login as before, but it works now,
Aaron Z