Not able to sign in to member tools

Discussions around the Android version of the Member Tools application
rjhidaho
New Member
Posts: 4
Joined: Sat Oct 15, 2016 4:08 pm

Re: Not able to sign in to member tools

Postby rjhidaho » Sat May 02, 2020 1:23 pm

Confirmed on my Android Galaxy S8 that I had to implement a overall phone pin password before "Tools" will work. I previously used a swipe pattern.

Bad design. No app should dictate how you set up your phone.

russellhltn
Community Administrator
Posts: 30317
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Not able to sign in to member tools

Postby russellhltn » Sat May 02, 2020 1:28 pm

rjhidaho wrote:Confirmed on my Android Galaxy S8 that I had to implement a overall phone pin password before "Tools" will work. I previously used a swipe pattern.

Are you on 4.0.1? That seemed to solve some problems.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

mmadsen57
New Member
Posts: 1
Joined: Sun Sep 27, 2020 7:01 am

Re: Not able to sign in to member tools

Postby mmadsen57 » Sun Sep 27, 2020 7:03 am

I haven't been able to use member tools on my Samsung Tab A tablet for over a month, despite numerous re-installs. Keep getting the same error message :
"No biometric hardware found"

russellhltn
Community Administrator
Posts: 30317
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Not able to sign in to member tools

Postby russellhltn » Sun Sep 27, 2020 10:25 am

mmadsen57 wrote:I haven't been able to use member tools on my Samsung Tab A tablet for over a month, despite numerous re-installs. Keep getting the same error message :
"No biometric hardware found"

Do you have a PIN or other method to unlock your device? If not, I'd suggest setting one.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

samsoft
New Member
Posts: 1
Joined: Sun Jan 12, 2020 6:19 am

Re: Not able to sign in to member tools

Postby samsoft » Sat Oct 17, 2020 7:30 am

But how to fix the issue?

I've tried password, pin, face unlock, but it still won't work... I also tried to uninstall and reinstall but...

So, how to fix it?

mckellsl
New Member
Posts: 5
Joined: Sat Nov 10, 2012 2:09 pm

Re: Not able to sign in to member tools - biometric hardware

Postby mckellsl » Sun Oct 25, 2020 9:10 pm

I have this same problem on my Nokia 2.2 - i open Member Tools, login, then eventually it quits with a msg popup saying 'biometric hardware unavailable'.

How do I get past this to work again? seems like you need to change something in the app.

SMBlaylock
New Member
Posts: 16
Joined: Thu Mar 01, 2012 8:05 am

Re: Not able to sign in to member tools

Postby SMBlaylock » Thu Oct 29, 2020 9:05 pm

mmadsen57 wrote:I haven't been able to use member tools on my Samsung Tab A tablet for over a month, despite numerous re-installs. Keep getting the same error message :
"No biometric hardware found"


I'm having the same problem with my ONN tablet (Android 10), which DOES have a device PIN (can't seem to not have one on this device).

ramon.carter
New Member
Posts: 1
Joined: Sun Dec 08, 2019 3:59 pm

Re: Not able to sign in to member tools

Postby ramon.carter » Fri Nov 06, 2020 5:36 pm

Disable your cell phone login password and then complete the setup of LDS Tools. After the installation is completed then re-enable your cell phone login password.

At your service Br. Carter Milwaukie Oregon Stake STS.

russellhltn
Community Administrator
Posts: 30317
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Not able to sign in to member tools

Postby russellhltn » Fri Nov 06, 2020 9:13 pm

ramon.carter wrote:Disable your cell phone login password

Just wanted to verify: You're talking about disabling the device's unlock code, not disabling 2 factor authentication, correct?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

melvinparra
New Member
Posts: 2
Joined: Wed Nov 25, 2020 11:30 am

Re: Not able to sign in to member tools

Postby melvinparra » Wed Nov 25, 2020 12:09 pm

ramon.carter wrote:Disable your cell phone login password and then complete the setup of LDS Tools. After the installation is completed then re-enable your cell phone login password.

At your service Br. Carter Milwaukie Oregon Stake STS.



Thank you so much for your help, it works for me. I disable the password and then setup the app and after that set the password again.


Return to “Android Member Tools App”

Who is online

Users browsing this forum: No registered users and 1 guest