elderlarryhawkes wrote:"Because MRNs are the key to the LDS Account" With this being mentioned, How do members get their MRN to create an account or reset their account (people even forget there email accounts). this all requires getting with a leader in the ward who has access to MRN's.
Not really. Everyone who has a temple recommend has their MRN on their recommend. And every member who attends tithing settlement should have received an Individual Ordinance Summary for review, which also has the MRN on it.
elderlarryhawkes wrote:There are very few systems that people create an account for requires them to get a piece of information from someone else to create or reset the account.
Actually, that's extremely common in the world of employment. Access to internal systems often requires an employee ID of some kind, which is issued by the company to the individual. That is fairly analogous to what the Church does.
elderlarryhawkes wrote:There are very few systems that people create an account for requires them to get a piece of information from someone else to create or reset the account. As we encourage members to use the church website on one hand but don't have the information they need at the tips of our fingers when they need it, they just won't bother. Because of this setup, we are their first line helpdesk so to speak. If we have to tell them we will have to get back with them after we get the MRN they need, they will feel they are are just bothering us. If we can help them right on the spot and make them feel glad that they called, they will be more inclined to use the church website as a valuable tool.
I'll certainly agree with that. Anything we can do to make it easier for people to feel comfortable registering for and using the Church's online systems is a good thing. So providing leaders and clerks with a variety of ways of obtaining the information needed to assist members with this process is indeed helpful.
Of course, that all has to be balanced with the Church's security concerns, as well as its limited development resources.
elderlarryhawkes wrote:In today's world of electronic media, we find it easier and faster to also have this information available on a hand held device even for Temple recommend interviews. It is easier and faster to verify and write the MRN on the recommend from the hand held than looking back and forth between pages in the recommend book or taking the pages out of the book so you can look and write the number to ensure it is accurate. I will agree this can work both ways and there is some personal preference involved, but we prefer and have found a hand held to be easier and faster to be accurate.
There's definitely some preference involved. I guarantee I can write down an MRN faster from a one-page piece of paper than you can look up a member on a handheld and then write down the number. But that assumes that I have the paper and that you have your handheld in hand. As I said before, a variety of ways to get the information is good.