Companionships Interviewed | Won't Mark

Discussions around the iPhone/iPad/iPod Touch versions of the Member Tools Application.
cledwards
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Companionships Interviewed | Won't Mark

Postby cledwards » Sun Apr 21, 2019 2:48 pm

The 1st Counselor in the Elders Quorum presidency is trying to mark a completed ministering interview with the LDS Tools app ... but it won't work. It just spins and spins like it's going to but it never does. Both the EQ President (me) and the 2nd Counselor can successfully mark it.
The phone in question is an iPhone X running the latest iOS. He's removed the app, re-installed, and verified that he has the proper access to the app as an Elders Quorum counselor.

Any suggestions on what to trouble-shoot next or what else he could do?

Thanks for your thoughts and suggestions.

russellhltn
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Re: Companionships Interviewed | Won't Mark

Postby russellhltn » Sun Apr 21, 2019 8:35 pm

cledwards wrote:Both the EQ President (me) and the 2nd Counselor can successfully mark it.

Are you using iOS or Android?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

kalebrother
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Re: Companionships Interviewed | Won't Mark

Postby kalebrother » Sun May 12, 2019 9:04 am

Make sure the member has been assigned as the district supervisor in LCR by the Elders Quorum President. After that, sync LDS tools on the APP, then check the assigned district for their profile at the top.

chuckvance

Re: Companionships Interviewed | Won't Mark

Postby chuckvance » Wed Jun 12, 2019 8:57 am

We have tried all of the suggestions that you have given, but the problem still has not been fixed. Any other ideas?

trevorhobbs
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Re: Companionships Interviewed | Won't Mark

Postby trevorhobbs » Fri Aug 02, 2019 5:21 pm

I have consistently had the same problem. Most of the time, the app won’t update when I mark an interview. And then randomly, sometimes it does work. Syncing doesn’t seem to make a difference.


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