LDS Tools crashes when updating

[kirtkennedy]

I'm a ward exec sec. I've been using tools for a long time. Updating on a regular basis. However the last attempt to update crashed in the middle of the update data. I attempted to update several times and it crashed at different points each time. I can never get a complete update. I've tried reinstalling and even powering off and on my iphone 4s to no avail. What's happening and how can I fix?

[kirtkennedy]

also I noticed that the "action and interview List" and "Birthday List" are not downloading. I think that this is related to the problem of "update data" crashing part way thru the download. Any thoughts?

[lgessel]

I am having the same issue on my iPad, though when I delete the app and reinstall it it will complete the download, but with blank action and interview lists. Then if I try and download again the app will crash.

[beckcollin]

I am having the same issue. I'm also a ward executive secretary.

[kirtkennedy]

I'm beginning to think that this problem has something to do with removing permissions for exec sec's to MRN's and other membership info?...What do you think?

[tcohen]

I'm having the same problem. I'm also an exec sec.

[superdave98]

And another vote for it being related to Executive Secretary callings. I'm a Stake Executive Secretary and I'm having the same issues.

[lajackson]

I trust that at least one of you has sent a bug report to the email address. And it would probably be more effective if all four of you did. I think that the volunteers who develop LDS Tools do not regularly frequent this Forum.

[rahnrandquist]

I am also an exec sec for our ward and I am having the same issue. I sent in an email to ldstools-iphone@ldschurch.org reporting the issue and included a link to this forum discussion as it accurately describes all of the issues I am seeing.

• Crash on Update
• Reports are empty
• No longer see reports button
• No longer have MRN info

Hopefully we will hear something soon.
-Ron

[kirtkennedy]

Thanks for referring me the right department, I sent my report as well, hopefully the bug will get fixed quickly. I use this app all the time.