Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

Discussions around the iPhone/iPad/iPod Touch versions of the Member Tools Application.
kathym
New Member
Posts: 6
Joined: Mon Feb 23, 2009 9:27 pm
Location: Washington, UT, United States

Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

Postby kathym » Wed Aug 15, 2018 2:46 pm

I am a Ward RS Secretary and have all the access I need to ministering/reports/assignments. But we have two Assistant ward secretaries that used to be able to see all the ministering assignments, etc. but have since lost their access.

Do I need to make them "Ministering" Secretaries to give them access again?

So we would have 1 RS Secretary - Me and two Ministering Secretaries?

scgallafent
Church Employee
Church Employee
Posts: 2582
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

Postby scgallafent » Wed Aug 15, 2018 3:11 pm

kathym wrote:I am a Ward RS Secretary and have all the access I need to ministering/reports/assignments. But we have two Assistant ward secretaries that used to be able to see all the ministering assignments, etc. but have since lost their access.

They should still have access.

User avatar
sbradshaw
Senior Member
Posts: 5050
Joined: Mon Sep 26, 2011 8:42 pm
Location: Utah
Contact:

Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

Postby sbradshaw » Wed Aug 15, 2018 4:04 pm

Are they on the latest version of LDS Tools (3.5.0) and have they synced recently?
Samuel Bradshaw • If you desire to serve God, you are called to the work.

russellhltn
Community Administrator
Posts: 29332
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

Postby russellhltn » Wed Aug 15, 2018 6:03 pm

kathym wrote:Do I need to make them "Ministering" Secretaries to give them access again?


The first thing to do is ask them if they can see their own assignments. If they can, then they don't have a calling that gives them the ability to see everyone's. If they can't see their own, then they're having a problem with their device and need to fix that before worrying about the calling.

As you can tell from this thread, a number of people are having that problem.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

gpford5
New Member
Posts: 19
Joined: Thu Jan 10, 2013 11:04 am
Location: Saratoga Springs , Ut 84045

Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

Postby gpford5 » Wed Aug 15, 2018 8:41 pm

My Ministering is working now in LDS Tools. It was not over the weekend. Using iphone 11.4.1, Apple Watch 4.3.2, and LDS Tools 3.5.0

kathym
New Member
Posts: 6
Joined: Mon Feb 23, 2009 9:27 pm
Location: Washington, UT, United States

Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

Postby kathym » Wed Aug 15, 2018 8:52 pm

That is hopeful! My other secretary I am trying to help, said, "Just did the sync. Still can't see the ministering assignments. I have an apple and it updated. IOS 11.4.1". I am asking her if she can see her own assignment and I'll let you know.

gpford5
New Member
Posts: 19
Joined: Thu Jan 10, 2013 11:04 am
Location: Saratoga Springs , Ut 84045

Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

Postby gpford5 » Thu Aug 16, 2018 5:56 am

Ministering brothers/sisters show up on the Household screen. Ministering assignments are on a drop-down on the Individual screen...in case it was overlooked.

JesslynW
New Member
Posts: 2
Joined: Fri Aug 17, 2018 10:04 am

Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

Postby JesslynW » Fri Aug 17, 2018 10:10 am

Same here! I'm on the latest iOS and the latest version of LDS Tools. Can't see anything about ministering. They were there once about a month ago and then it all disappeared.

JesslynW
New Member
Posts: 2
Joined: Fri Aug 17, 2018 10:04 am

Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

Postby JesslynW » Fri Aug 17, 2018 10:17 am

Is there something the RS Presidency or Bishopric needs to do to make it visible to everyone?

russellhltn
Community Administrator
Posts: 29332
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

Postby russellhltn » Fri Aug 17, 2018 10:25 am

JesslynW wrote:Is there something the RS Presidency or Bishopric needs to do to make it visible to everyone?

You have to be on LDS Tools 3.5. Which means your phone/tablet must be on Android 5 or iOS 10 or later. There are some other problems, but they're being worked on.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


Return to “iPhone/iPad Member Tools App”

Who is online

Users browsing this forum: No registered users and 3 guests